Community and Family Navigator 2560

Spurgeons; Trowbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading children's charity in the UK is seeking a community engagement leader to build partnerships and support families in West Wiltshire. The role requires a relevant qualification, experience in community outreach, and strong communication skills. You will lead a team, engage with diverse stakeholders, and help families access vital resources. The position offers a range of benefits, including professional development opportunities and a supportive workplace environment.

Benefits

Continuous professional development

In-house learning platform

Employee Assistance Programme

Salary sacrifice pension with employer's contribution of up to 7%

Enhanced maternity and paternity pay

Health Cash Plan

Life assurance 2 times annual salary

Enhanced annual leave

Additional paid time off at Christmas

Flu vouchers

Eye test reclaim

Qualifications

• Experience in family support or community development.
• Understanding of safeguarding and child development.
• Ability to travel regularly across West Wiltshire.

Responsibilities

• Lead community engagement with local partners.
• Support families in accessing resources.
• Manage Family Navigators and volunteers.

Skills

Communication

Problem solving

Building positive relationships

Community outreach

Education

Relevant level 3 or 4 qualification in social work or equivalent

Job description

About Us

At Spurgeons, we're dedicated to giving every child the best start in life. In partnership with Wiltshire Council, we offer early years and family support across the county. Our local teams provide welcoming, inclusive spaces where parents and carers can access support, advice, and activities designed to strengthen families and nurture children's development.

From parenting courses and stay‑and‑play sessions to advice on childcare, health referrals, and employment opportunities, we wrap around families with practical help at every stage. Whether it's in‑person or online via our growing Digital Family Hub, everything we do is built on compassion, fairness, and a deep commitment to improving outcomes for children.

Join us in Wiltshire and make a real difference to families when it matters most.

About The Role

• Lead community engagement by building strong partnerships with schools, health services and local organisations to create a sustainable family hub model


• Support families to access resources and services that promote resilience, independence and improved outcomes for children


• Manage and mentor Family Navigators and volunteers, ensuring high quality delivery and continuous improvement


• Drive collaboration with local authorities, voluntary groups and employment services to strengthen community networks


• Collect and analyse data to demonstrate impact and inform future service development


• Champion co‑production by involving parents and carers in shaping services and quality assurance processes


• Regularly travel in the West of Wiltshire and occasionally across the county

About You

• Hold a relevant level 3 or 4 qualification in social work, family studies, community development, youth work or equivalent


• Bring experience in family support, community outreach or partnership working with diverse communities


• Skilled in communication, problem solving and building positive relationships with stakeholders and families


• Has experience and understanding of safeguarding, child development and local community resources


• Adaptable, proactive and committed to continuous professional development and learning


• Able to travel regularly across West Wiltshire and occasionally across the county, also work flexibly, including occasional evenings and weekends

Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families through delivering projects to support children, young people, their families, and communities to find long‑lasting solutions to the challenges they face.

We create family hubs where we’re needed most, providing support with mental health, special educational needs, domestic abuse and all of family life’s challenges. We work through children and family centres, churches, schools and prisons. Putting children first in everything.

The Benefits

• Continuous professional development


• In house learning platform


• Employee Assistance Programme


• Salary sacrifice pension with employer's contribution of up to 7%


• Enhanced maternity and paternity pay


• BHFS Health Cash Plan


• Life assurance 2 times annual salary


• Enhanced annual leavei
  
• Additional paid time off at Christmas


• Flu vouchers


• Eye test reclaim

If you want to find out more about working at Spurgeons please visit our website.

We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.

Spurgeons is a Living Wage Employer.

We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.