Community AHP Services Admin Team Lead

NHS; Stourbridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization in the UK is seeking a Band 4 Community AHP Service Admin Team Lead to manage administrative staff and ensure seamless patient journeys. This role involves overseeing various administrative processes, providing exceptional customer service, and maintaining data integrity. Candidates should have a good educational background, advanced IT skills, and prior administrative experience, ideally within the NHS. The position is based in Stourbridge, England.

Qualifications

• Strong clerical and administrative background with a focus on customer care.
• Proficient in IT skills with experience using various applications.
• Excellent planning and organisation abilities.

Responsibilities

• Oversee administrative staff and ensure efficient service delivery.
• Coordinate patient journeys seamlessly.
• Ensure adherence to Trust policies and standards.

Skills

Clerical/administrative experience

Advanced IT skills

Excellent communication skills

Organisational skills

Customer service skills

Education

Good standard of education GCSE Grade A-C in English and Maths or equivalent

NVQ Level 4 or equivalent qualification/experience

IT qualification - ECDL, RSAII or equivalent skills

Tools

Microsoft Office

Databases

Job description

Community AHP Services Admin Team Lead

We are seeking a proactive Band 4 Community AHP Service Admin Team Lead to oversee the delivery of high-quality administrative support across our Community AHP Services, including Podiatry, Leg Ulcer, Dudley Rehabilitation Service, Own Bed Instead, and Community Rehab & Falls Team.

The post holder responsibilities include day-to-day and remote Administrative staff management, coordinating cross-cover within the admin team to ensure a consistent and effective administration.

Be responsible for the smooth running of the patient journey by ensuring co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

To promote a positive image of the Community AHP Service through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.

To be responsible for ensuring high standards of data entry and quality are achieved across all services in both paper and electronic record keeping.

Key Responsibilities

• Ensure the smooth running of the administrative services and that the clinical team are supported to meet patients' needs.
• Provide line management support to administrative staff.
• Coordinate and implement all administrative processes along the patient pathway to ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
• Set expectations regarding levels of customer services and ensure all admin staff understand these and maintain them.
• Escalate to the Service Managers details of any delays or bottlenecks within the administration/booking process which will affect the patient journey and/or delivery of clinical services.
• Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.
• Strive for excellence in providing accurate and timely data to underpin service development, business development, audit & research.

Person Specification

Education & Qualifications (Essential)

• Good standard of education GCSE Grade A-C in English and Maths or equivalent
• NVQ Level 4 or equivalent qualification/experience
• IT qualification - ECDL, RSAII or equivalent skills and experience

Education & Qualifications (Desirable)

• Management or Leadership Training

Knowledge & Training (Essential)

• Proven clerical/administrative experience within a customer care environment
• Good understanding of confidentiality and Data Protection Act
• Advanced IT skills with the ability to work in different computer applications
• Advanced knowledge of Microsoft packages and experience of inputting data on to spreadsheets, word, excel, OASIS, databases

Knowledge & Training (Desirable)

• Good knowledge of medical terminology

Experience (Essential)

• Competence in a range of managerial and administrative procedures acquired through formal training or equivalent experience to NVQ Level 4
• Excellent organisation and planning skills
• Experience of management of waiting lists or equivalent
• Experience of organising and supporting meetings
• Experience of medical audio typing or equivalent
• Experience of reception/ customer service telephone skills

Experience (Desirable)

• Experience of working in the NHS
• Experience of developing effective administrative systems and managing their implementation

Communication & Relationship Skills (Essential)

• Excellent communication skills, oral and written.
• Good team worker and ability to work alone
• Friendly and approachable
• Professional approach to work and colleagues
• Able to respond positively to constructive feedback and give feedback to others

Analytical & Judgement Skills (Essential)

• Ability to prioritise effectively

  Planning & Organisational Skills (Essential)

  • Able to meet deadlines and manage time effectively
  • Able to cope with different and competing demands
  • Highly motivated and organised
  • Able to work as part of a team, using your own initiative, organising and prioritise own and other workloads to changing and often tight deadlines

  Equality, Diversity, Inclusion and Trust Values (Essential)

  • Able to provide safe, caring, and effective services
  • Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
  • Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

  Employer Details

  The Dudley Group NHS Foundation Trust

  Stourbridge Health and Social Care Centre

  John Corbett Drive

  Stourbridge

  DY8 4JB

  Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (https://www.dgft.nhs.uk/)