Community Administrator

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking an administrative professional to support the Community Mental Health Team in Manchester. The role involves handling calls from patients, relatives and staff, managing mail, and ensuring stationery supplies.

You will coordinate information flow, produce meeting minutes, and supervise reception staff and apprentices, contributing to an efficient, patient‑centred service across multiple sites in Greater Manchester.

Qualifications

• Experience delivering admin support to clinical teams.
• Good communication and organisational skills.
• Ability to manage multiple tasks and respond to priorities.

Responsibilities

• Provide admin support to the clinical team in relation to care plans and clinical correspondence.
• Deal with all incoming and outgoing mail, processing, distributing and responding within limits.
• Ensure stocks of stationery are available and not stockpiled.
• Coordinate and disseminate information to and from the team.
• Answer telephone calls from patients, relatives and staff in a courteous manner.
• Produce minutes from daily zoning meetings, Safeguarding meetings and other meetings as required.
• Provide supervision to receptionist and apprentices, including line management supervision.

Skills

Admin support

Telephone handling

Minute taking

Supervisory skills

Job description

To provide an efficient and effective administrative service with the Community Mental Health Team To carry out all administrative tasks in relation to the CMHT role, answering telephone calls to patients, relatives and various clinical staff and professionals to provide and efficient mental health service.

Carry out a variety of administrative tasks as directed by Community Admin Manager.

Main duties of the job

• Provide admin support to the clinical team in relation to care plans and clinical correspondence.
• Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling
• Co-ordinate and facilitate the dissemination of information to and from the team.
• Dealing efficiently, precisely and courteously with telephone callers
• Producing minutes from daily zoning meetings, Safeguarding meetings and any other team meeting as required
• To provide a supervisory role to receptionist and apprentices, this will include line management supervision.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000members of staff, who deliver services from more than120locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.