Community Administrator

Transformation Unit; Manchester; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Transformation Unit in Manchester is seeking a Community Administrator (Band 3) to join the Greater Manchester Mental Health NHS Foundation Trust. The role is full-time, 37.5 hours per week, Monday to Friday, 9am–5pm, with a salary of £25,760–£27,476 per annum.

You will provide admin support to the Community Mental Health Team, handle telephone calls, process mail, maintain stationery stocks and produce meeting minutes.

Qualifications

• Ability to use Microsoft packages to a high standard.
• Knowledge of word processing.
• GCSE Maths and English or equivalent.

Responsibilities

• Provide admin support to the clinical team in relation to care plans and clinical correspondence.
• Dealing with all incoming and outgoing mail, processing, distributing and responding within limits.
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Co-ordinate and facilitate the dissemination of information to and from the team.
• Dealing efficiently, precisely and courteously with telephone callers.
• Producing minutes from daily zoning meetings, Safeguarding meetings and any other team meeting as required.
• To provide a supervisory role to receptionist and apprentices, this will include line management supervision.

Skills

Excellent phone manner

Caring communicator

Education

GCSE Maths and English or equivalent

Tools

Microsoft Office

MS Word

Job description

Main area Admin Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 9am - 5pm) Job ref 437-8280132

Employer Greater Manchester Mental Health NHS Foundation Trust Employer type NHS Site Central Park Town Manchester Salary £25,760 - £27,476 per annum Salary period Yearly Closing 21/10/2026 23:59

Community Administrator

Band 3

Job overview

To provide an efficient and effective administrative service with the Community Mental Health Team To carry out all administrative tasks in relation to the CMHT role, answering telephone calls to patients, relatives and various clinical staff and professionals to provide and efficient mental health service.

Carry out a variety of administrative tasks as directed by Community Admin Manager.

Main duties of the job

• Provide admin support to the clinical team in relation to care plans and clinical correspondence.
• Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling
• Co-ordinate and facilitate the dissemination of information to and from the team.
• Dealing efficiently, precisely and courteously with telephone callers
• Producing minutes from daily zoning meetings, Safeguarding meetings and any other team meeting as required
• To provide a supervisory role to receptionist and apprentices, this will include line management supervision.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000members of staff, who deliver services from more than120locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Person specification

Education/Qualifications

• Ability to use Microsoft packages to a high standard
• Knowledge of word application essential
• GCSE Maths and English or equivalent

Experience

• Ability to liaise with multidisciplinary team and differing levels of personnel
• Needs to be able to prioritise importance of tasks and how to tackle them
• Must be able to work with colleagues, sharing workload, particularly in times of colleague absence
• Working within a confidential environment
• Experience of using Trust/Social Care systems

Knowledge

• Clear understanding of the Data Protection Act
• Use of office equipment
• Adaptable to new systems/processes

Skills and Abilities

• Excellent phone manner
• A caring and sensitive attitude when communicating with staff

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here .

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here .

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.