Community Mental Health Team Administrator

PENNINE CARE NHS FOUNDATION TRUST; Oldham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Pennine Care NHS Foundation Trust in Oldham is seeking a motivated Team Administrator to join the Community Mental Health Team for Older People. You will handle telephone queries, organise meetings, maintain administrative systems and support data entry and reporting.

The role requires excellent communication, strong organisational skills, and the ability to work with a busy MDT, ensuring smooth information flow between staff, patients and families.

Qualifications

• Experience handling telephone queries from patients, carers and professionals.
• Ability to prioritise workload and meet timescales in a busy team.
• Proficient in general clerical duties: post, email, filing, scanning and photocopying.

Responsibilities

• Manage telephone queries from patients, carers and other agencies; give advice and redirect calls as needed.
• Carry out clerical duties and maintain administrative systems; record data and produce reports.
• Organise meetings, support the MDT team, and help with stock control and supplies.

Job description

Main Duties & Responsibilities

To manage telephone queries from patients, carers and other agancies regarding queries, appointments and other service queries . Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.

Prioritise own workload on a daily basis to meet various timescales and service needs.To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.Establish and maintain administrative systems.

Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required , entering the outcomes of meetings and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.

Arrange meetings on behalf of the the manager and team as requested.To work with and support the team manager and the team in their day-to-day activities.To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our Community Mental Health Team for Older people

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be ensuring good communication between staff and family members and patients, dealing with telephone queries which may occasionally be from very anxious callers. You will be information creating information and letters and you will be supporting a busy MDT team.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.