Community Access & Housing Officer

Swindon Borough Council; Swindon; Vor Ort; GBP 36.000 - 43.000; Vollzeit

Benefits dieser Stelle

Rewards and Benefits package

Flexible work life balance

Zusammenfassung

Swindon Borough Council is seeking an Access Housing Officer to help ensure resident safety and safe housing conditions. You will work across the borough to gain access for essential inspections, repairs and compliance works, while engaging with residents to explain responsibilities and encourage cooperation.

With a focus on safeguarding and tenancy sustainment, you will collaborate with Housing Technical Services, repairs teams, contractors and housing colleagues to resolve access-related cases

Qualifikationen

• Experience delivering a professional, customer-focused service.
• Excellent communication and interpersonal skills for sensitive conversations.
• Ability to engage residents, understand access barriers and encourage cooperation.

Aufgaben

• Provide access to properties for inspections, repairs and compliance work.
• Engage with residents across the borough to explain responsibilities and gain cooperation.
• Coordinate with Housing Technical Services, repairs teams, contractors and colleagues.
• Identify safeguarding concerns, support tenancy sustainment and assist with enforcement as needed.

Kenntnisse

Customer service

Communication

Conflict resolution

Independent working

Record keeping

Jobbeschreibung

Swindon Borough Council is seeking an Access Housing Officer to help ensure resident safety and safe housing conditions. You will work across the borough to gain access for essential inspections, repairs and compliance works, while engaging with residents to explain responsibilities and encourage cooperation.

With a focus on safeguarding and tenancy sustainment, you will collaborate with Housing Technical Services, repairs teams, contractors and housing colleagues to resolve access-related cases