Compassionate Sheltered Housing Officer (FTC)

CIH International Housing Group; Swindon; On-site; GBP 58,500 - 71,500; Full time

Job summary

Swindon Borough Council is seeking a caring Sheltered Housing Officer to deliver high-quality housing management and support across sheltered schemes. You’ll build positive relationships with residents, support independent living and promote safe, welcoming communities.

The role covers inductions, viewings, tenancy sustainment, wellbeing checks, and coordination with partner agencies. You must have strong communication, IT, and organisational skills, plus the ability to manage a varied caseload

Qualifications

• Experience of delivering housing management, sheltered housing, or similar customer-focused service.
• Excellent communication and customer service skills with older and vulnerable residents.
• Experience of managing a varied caseload and balancing priorities.
• Ability to identify support needs, assess risk and work with partner agencies to achieve positive outcomes.
• Knowledge of housing legislation, tenancy management, safeguarding and social housing practice, or the ability to develop quickly.
• Experience of undertaking property, estate or health and safety inspections, or a willingness to learn.
• Strong organisational skills and excellent attention to detail.
• Excellent IT skills with the ability to maintain accurate records and use housing management systems.
• A compassionate, proactive approach to supporting customers and delivering high-quality housing services.
• A commitment to promoting independence, wellbeing and thriving communities.

Responsibilities

• Provide housing management across sheltered schemes, including inductions and viewings.
• Manage tenancy sustainment, low-level anti-social behaviour, wellbeing checks and housing-related support.
• Manage alarm systems and complete health and safety checks.
• Conduct scheme inspections and coordinate with colleagues to keep buildings safe.
• Collaborate with Housing, Adult Social Care, Health partners and voluntary organisations.
• Identify support needs, respond to safeguarding concerns and help residents maintain independence.
• Respond to customer enquiries and complaints and use data to improve services.

Skills

Housing management

Sheltered housing

Customer service

Communication

Caseload management

Risk assessment

IT skills

Record keeping

Independence support

Job description

Swindon Borough Council is seeking a caring Sheltered Housing Officer to deliver high-quality housing management and support across sheltered schemes. You’ll build positive relationships with residents, support independent living and promote safe, welcoming communities.

The role covers inductions, viewings, tenancy sustainment, wellbeing checks, and coordination with partner agencies. You must have strong communication, IT, and organisational skills, plus the ability to manage a varied caseload