Communications Specialist

Smart10Ltd; England; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading recruitment consultancy in the UK is seeking a Communications Specialist to own a multi-channel communications strategy. The role focuses on enhancing customer engagement through data-driven communication and requires experience in digital communications and email marketing. Responsibilities include managing communications, creating engaging campaigns, and analyzing data for improvement. This position offers a hybrid working pattern, generous benefits, and opportunities for professional development.

Benefits

Generous holiday allowance

Continuous training and development

3% employer pension contribution

Equipment allowance for home office

Regular team socials

Free on-site parking

Qualifications

• Experience in digital communications or CRM/email marketing.
• Proven track record in improving engagement metrics.
• Strong understanding of segmentation, deliverability, and A/B testing.

Responsibilities

• Manage and optimise communications across multiple channels.
• Create engaging campaigns to increase open, click-through, and conversion rates.
• Analyse data and report on performance metrics to identify improvement opportunities.

Skills

Digital communications

Email marketing

Analytical skills

Organizational skills

Written communication skills

Tools

CRM systems

KEAP

HTML/CSS

Job description

Job Title: Communications Specialist
Location: Hybrid (Office & Home-Based)
Salary: Up to £38,000 per annum (DOE)
Working Pattern: Elstree, Hybrid balanced office and home working
Contract Type: Permanent

Role Overview

The Communications Specialist will take ownership of a multi-channel communications strategy, spanning email, SMS, WhatsApp, and emerging platforms. The role focuses on improving engagement, boosting conversions, and enhancing customer experience through clear, data-driven communication.

The position sits within a collaborative marketing team and reports directly to the Marketing Manager, who is passionate about team development and professional growth.

Key Responsibilities

• Manage and optimise communications across multiple channels.
• Create engaging campaigns to increase open, click-through, and conversion rates.
• Maintain and enhance CRM systems (KEAP experience preferred but not essential).
• Translate complex financial topics into accessible, engaging content.
• Collaborate with marketing and content teams to ensure consistency of message and brand tone.
• Analyse data and report on performance metrics to identify improvement opportunities.
• Ensure compliance with deliverability and data protection standards.

Candidate Profile

Essential Experience

• Experience in digital communications or CRM/email marketing.
• Proven track record in improving engagement metrics.
• Strong understanding of segmentation, deliverability, and A/B testing.
• Excellent analytical and written communication skills.
• Strong organisational skills and attention to detail.

Desirable

• Background in financial services, education, or e-learning.
• Working knowledge of HTML/CSS for email template customisation.
• Awareness of AI tools within digital communications.

Package & Benefits

• Generous holiday allowance (+1 day per year up to 5 years)
• Continuous training and development
• 3% employer pension contribution
• Equipment allowance for home office setup
• Regular team socials and company events
• Free on-site parking

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.