Communications Risk Manager

Nationwide; Swindon; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Communications Risk Manager to oversee the governance of their Communications Risk Policy. This pivotal role involves collaborating with senior stakeholders to ensure effective risk management while delivering impactful communication strategies. The ideal candidate should possess significant experience in risk governance, strong attention to detail, and excellent stakeholder management skills. The position offers hybrid working options, located in Swindon, Bournemouth, or London, with a 12-month fixed term contract.

Benefits

25 days holiday

Private medical insurance

Competitive pension

Performance-related bonus

Training and development

Salary sacrifice scheme benefits

Life assurance

Health and wellness access

Paid volunteering days

Qualifications

• Demonstrable experience of risk, policy and process governance.
• Strong understanding of controls related to risk management.
• Ability to document insights in reporting.

Responsibilities

• Implementing governance models for the Communications Risk Policy.
• Designing and delivering risk reports for executives.
• Monitoring control improvement plans.

Skills

Risk governance experience

Control management knowledge

Attention to detail

Stakeholder management

Microsoft Office proficiency

Job description

Job Description

We're offering an exciting opportunity for the right candidate to support the Group Customer & Communications (GCC) function in managing the embedding of the Communications Risk Policy across the Nationwide Group. This is a pivotal role as we continue our journey following Nationwide's integration with Virgin Money in 2024.

As a Communications Risk Manager you'll be part of a great team, responsible for providing end to end risk governance within GCC. You will play a key role in ensuring that our communications deliver maximum impact for customers while meeting robust risk and governance standards. You'll work closely with colleagues across Virgin Money and the wider organisation to embed policy, standards, controls and reporting frameworks. You'll have experience dealing with senior stakeholders, prioritising multiple deliverables and advising on matters related to risk, policy and process governance.

This role sits in GCC Risk, which is responsible for enabling the function to sustainably achieve its priorities and growing risk capability.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

This is a 12 month fixed term contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth or London office.

Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you'll be doing

You'll be helping to implement an effective model for governing Nationwide's Communication Risk Policy and embedding the standards and controls. You'll also be designing and delivering regular, succinct and meaningful risk reporting to allow Accountable Executives to understand and manage their communication risks and controls effectively.

In support of this you'll help the Head of Risk understand and monitor the critical control improvement plans and issue management profile supporting them in ensuring committed actions are prioritised and delivered on time and to the right level of quality.

About you

As a minimum, you'll have:

• Demonstrable experience of risk, policy and process governance and its application across the enterprise risk management framework
• A strong understanding of controls in relation to risk, policy and process management
• A proven track record of displaying excellent attention to detail in the delivery of work outputs
• Experience working in a fast‑paced, customer‑focused environment and an ability to prioritise a varied workload
• The ability to identify themes and to document them in reporting in an insightful way
• Excellent stakeholder management skills with the proven ability to liaise with a number of stakeholders at senior levels including ExCo members
• Knowledge of, and experience in, using a variety of Microsoft Office products such as Word, PowerPoint, Excel to a high standard

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• From January 2026, all Nationwide colleagues will benefit from private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Please note that should you be successful in securing this role the job title on our internal systems will be Transformation & Governance Manager.