Communications Officer | North West Ambulance Service NHS Trust

North West Ambulance Service; Bolton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An ambulance service organization is seeking a Communications Officer to enhance internal communications. The successful candidate will support communication projects, ensuring alignment with the trust's vision and objectives. Responsibilities include producing high-quality materials, overseeing internal communications, and organizing events like the Annual General Meeting. This hybrid role is based in Bolton, allowing for home-working on a rotational basis.

Qualifications

• Enthusiastic communications professional with experience in internal communications.
• Ability to coordinate communication activities using a variety of channels.
• Experience in writing, designing, and producing high-quality communication materials.

Responsibilities

• Write, design, and produce communication materials for internal audiences.
• Oversee planning and distribution of internal communications materials.
• Highlight staff achievements through campaigns and events.

Skills

Communication skills

Writing and designing materials

Event planning

Job description

Communications Officer (Internal Communications)

Due to internal progression, we’re looking for an enthusiastic communications professional to join our award winning communications and engagement team.

Based at ambulance trust headquarters in Bolton, including home‑working on a rotational basis, you will support the delivery of key projects requiring communications advice and assistance, providing day to day support to the Communications Manager (Internal), Senior Communications Management Team and wider communications and engagement colleagues.

The role predominantly involves co‑ordinating a range of communication activities, targeted to internal audiences, using a range of channels and approaches, ensuring reflection of the trust’s strategic vision, organisational objectives and communication strategies.

Key Responsibilities

• Write, design and produce high quality, timely communication materials and information using traditional and digital media to explain the work of the trust to a range of internal audiences.
• Oversee the planning, production and distribution of internal communications materials including newsletters, briefings and collateral, undertaking regular audits of communication materials to ensure they reflect the needs of our users and the trust’s corporate messaging.
• Highlight the achievements and work of our staff and services through a variety of events, campaigns and channels appropriately tailored for the audience.
• Assist and advise other directorates in the delivery of communications and engagement activities, in line with communications strategies, protocols and branding guidelines.
• Assist with the arrangement and delivery of events, including the Annual General Meeting and yearly Star Awards.

About the Trust

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Recruitment Campaign Dates

Advertising: 08.12.2025 - 22.12.2025

Interviews: 07.01.2026

This advert closes on Monday 15 Dec 2025