Communications and Administration Officer

PROSPECTUS; Remote; GBP 60,000 - 80,000; Full time

Job summary

A reputable organisation is looking for an Administration and Communications Officer to provide essential administrative and communications support. This permanent role offers the flexibility to work remotely while requiring occasional travel within London for client meetings and events. Key responsibilities include managing daily operations, preparing communications materials, and supporting events and marketing activities. This position seeks individuals eager to build a career in communications and administration, with a strong focus on customer service and effective use of digital tools.

Qualifications

• Aptitude for administrative support and communications.
• Experience in customer service and relationship management.
• Comfortable with digital tools and content management.

Responsibilities

• Provide administrative support for daily operations.
• Prepare and disseminate communications materials.
• Maintain the organisation's website and online platforms.
• Assist in recruitment and member retention.
• Coordinate marketing and promotional activities.
• Support events, training sessions, and meetings.
• Contribute to production of podcasts and projects.
• Manage CRM and database systems.

Skills

Administrative support

Strong communication skills

Event coordination

Digital content management

Customer service

CRM and database management

Job description

Prospectus are delighted to be supporting a highly impactful client with the search for an Administration and Communications Officer. This is a permanent role, required to start ideally prior to Christmas, or immediately in the New year.

This role would suit somebody who is looking to build a career within Communications and Administration. Reporting into the Communications Director of this small organisation, you will work remotely, but be available to travel within London for client meetings and events as required. General responsibilities are:

• Administrative support to ensure smooth daily operations, including managing enquiries, maintaining records and digital files, supporting staff task management, and ensuring ICT systems are functioning effectively.
• Support organisational communications by preparing, editing, and disseminating materials across print, digital, and web platforms, ensuring all content is consistent with branding and house style.
• Maintain and update the organisation’s website and online platforms, uploading new materials, checking accuracy, and liaising with technical support when needed.
• Assist in the recruitment, onboarding, and retention of members by delivering excellent customer service, maintaining strong professional relationships, and supporting individuals and organisations.
• Contribute to marketing and promotional activities by helping produce materials, coordinating outreach, and supporting external partnerships to raise awareness of the organisation’s work.
• Provide logistical and administrative support for events, training sessions, meetings, and webinars, including managing bookings, communication with attendees, preparing materials, and supporting follow-up and evaluation.
• Support the production and promotion of the organisation’s podcast series and other projects, including scheduling, coordinating with guests, and organising content.
• Maintain and develop the organisation’s CRM and database systems, ensuring accurate data entry, reporting, and effective use of membership information.

If you feel that you have the aptitude to carry out these responsibilities and are immediately available, please apply early to avoid disappointment. Due to the quick turnaround required of this role, we reserve the right to close the position early.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact Catherine Bunting at Prospectus.