Commercial Team Leader

National Trust for Places of Historic Interest or Natural Beauty; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension up to 10%

Free NT entry for you and your family

Season ticket loan

EV car lease (where eligible)

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty is recruiting a Commercial Team Leader for our rural site. You will supervise a busy café and shop, leading a team to deliver outstanding customer service with attention to display accuracy and product promotion.

Reporting to the Senior Commercial Manager, you will train colleagues, manage stock levels, and support fundraising conservation goals. Full-time, 37.5 hours/week, based at Tyntesfield, Bristol area.

Qualifications

• No experience required, but applications welcome from those focused on great service.
• Ability to lead, support and develop a team.
• Strong organisational skills and adaptability.
• Confident handling a variety of situations including complaints.
• Willing to learn new skills and grow in role.
• Compliance with UK eligibility to work.

Responsibilities

• Supervise day-to-day operations of a property commercial team within food & beverage and retail.
• Create a warm front-of-house environment and lead by example in customer service.
• Monitor stock, promote products and contribute to income targets.
• Train and develop team members, supporting career growth.
• Ensure displays and signage are accurate and up to date.
• Participate in induction and training in food safety and allergens.

Skills

customer service

team leadership

communication

attention to detail

standards compliance

Education

none required

Tools

POS systems

casual retail software

Job description

The National Trust's commitment is "For everyone, for ever." Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures and experiences. It means creating an inclusive environment where everyone can thrive.

Our roles are open to all. However, we particularly welcome applications from people from ethnically diverse communities because they are underrepresented at the Trust.

We're looking for a Commercial Team Leader to join us. You'll be supervising the day-to-day operations of a property commercial team within food & beverage and retail.

As we are in a rural area, please think about how you'd be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: Full-time, 37.5 hours per week

Salary: £25,837.50 per annum

Contract: Permanent

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Senior Commercial Manager. Working with other Commercial Team Leaders and Commercial Assistant Managers at Tyntesfield.

What you'll be doing

As a Team Leader, you'll support and motivate your team to deliver great service in our busy café and shop, so you'll be adaptable and ready to get involved wherever needed.

With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities.

You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team.

We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

No experience is needed, but we'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Tyntesfield, Wraxall, Bristol, BS48 1NT

Documents

Commercial Team Leader - A2 (2).pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 8th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity