Commercial Team Leader

National Trust; Banbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to NT places for you and a,

Season ticket loan

EV car lease scheme

Discounts on gym, shopping, cinema

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Commercial Team Leader to supervise the day-to-day operations of a property commercial team in food & beverage and retail at Upton House in Banbury. You will lead the team to deliver great service and meet income targets.

Reporting to the Food & Beverage Manager, you will develop staff, manage stock, ensure displays are up to date, and support back-of-house activities. Training in food safety and allergens will be provided.

Qualifications

• Focused on delivering great service to visitors.
• Ability to lead, support and develop a team.
• Well-organised and adaptable to changing needs.
• Confident handling a variety of situations including complaints.
• Willing to learn new skills.

Responsibilities

• Supervise day-to-day operations of the property commercial team in food & beverage and retail.
• Lead by example to deliver outstanding customer service and maintain displays and signage.
• Monitor stock levels, promote products and contribute to income targets.
• Welcome, train and develop colleagues to build a confident team.
• Support back-of-house activities as needed and participate in training in food safety and allergens.

Skills

Customer service

Team leadership

Organisation

Adaptability

Conflict resolution

Job description

Summary

We’re looking for a Commercial Team Leader to join us. You’ll be supervising the day-to-day operations of a property commercial team within food & beverage and retail. As we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours

You’ll work 30 hours per week. You’ll be required to work on a Saturday.

Salary

£20,670 per annum

Duration

Permanent

What it’s like to work here

Reporting to the Food & Beverage Manager, you'll be part of a team working at Upton House.

What you’ll be doing

As a Team Leader, you'll support and motivate your team to deliver great service in our busy café and shop, so you'll be adaptable and ready to get involved wherever needed.

With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities.

You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team.

We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We’re Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Upton House, Edge Hill, Banbury, OX15 6HT

Documents

Commercial Team Leader - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

1st November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.