Senior Commercial Manager

National Trust for Places of Historic Interest or Natural Beauty; Bath; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Pension up to 10% basic salary

Free entry to National Trust places

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust is seeking a Senior Commercial Manager to lead a large, multi-outlet Food & Beverage and Retail operation across the Bath portfolio. You'll drive profitability while delivering exceptional visitor experiences and supporting conservation work.

Reporting to the commercial leadership, you will manage managers and teams, use data and KPIs to identify opportunities, oversee forecasting, cost control, and waste reduction, and champion safe, inclusive service for staff and visitors.

Qualifications

• Seasoned leader with track record of building high-performing management teams.
• Knowledge of Food & Beverage and Retail operations in multi-outlet environments.
• Strong financial discipline: budgeting, cost control, and profitability.
• Data-savvy with ability to use KPIs to drive decisions.
• Experience in delivering excellent customer service and visitor experiences.
• Effective communicator with stakeholder management.
• Awareness of food safety, allergen management, licensing, health and safety.
• Commitment to developing people and inclusive work environments.

Responsibilities

• Oversee performance of large F&B and Retail operation and lead managers.
• Drive profitability, forecast, labour deployment, stock and costs.
• Ensure food safety, compliance, energy reduction and waste management.
• Collaborate across the Trust to align visitor experience with place.
• Champion climate-conscious ways of working and energy efficiency.

Skills

Senior leadership

F&B & Retail ops

Commercial growth

Data-driven decisions

Customer experience

Stakeholder communication

Food safety & compliance

People development & inclusion

Job description

We're looking for a Senior Commercial Manager to join us. You'll lead a large and complex commercial operation across the Bath portfolio Food & Beverage and Retail, driving profitability and exceptional visitor experiences that support the National Trust's conservation work.

Hours: Working 37.5 hours per week

Salary: £40,576 per annum

Duration: Permanent Vacancy

Interview: 12th November 2026

What it's like to work here

At the National Trust, our commercial operations play a vital role in supporting our charitable purpose. Whether through Food & Beverage, Retail, or a combination of both, every purchase helps us care for the places people love. As Senior Commercial Manager, you'll be at the heart of this work, leading a large team across a significant and complex operation. You'll work closely with a range of teams to deliver outstanding experiences for visitors while driving commercial success. This is a varied and rewarding role that combines strategic leadership, operational excellence and a clear connection to our mission.

What you'll be doing

As Senior Commercial Manager, you'll have overall responsibility for the performance of a large Food & Beverage and Retail operation. You'll lead managers and their teams to deliver exceptional customer service and consistently high standards across multiple outlets.

You'll use commercial insight and performance data to identify opportunities, solve complex operational challenges and improve profitability. You'll oversee forecasting, labour deployment, stock management, cost control and waste reduction, ensuring resources are used effectively and sustainably.

Working closely with colleagues across the Trust, you'll help deliver new initiatives and ensure the visitor experience is fully integrated with the property's spirit of place. You'll also champion climate-conscious ways of working and identify opportunities to reduce waste and energy use.

You'll be responsible for maintaining high standards of food safety, allergen management, health and safety and compliance, creating a safe and welcoming environment for visitors, staff and volunteers.

Who we're looking for

• Experienced senior leader with a track record of developing high-performing management teams and delivering commercial success.
• Knowledgeable about Food & Beverage and/or Retail operations, including multi-outlet environments and service delivery.
• Commercially astute, with experience of driving income growth, managing budgets, controlling costs and improving profitability.
• Confident using data, KPIs and performance insight to inform decisions and solve operational challenges.
• Experienced in delivering exceptional customer service and creating outstanding visitor experiences.
• Skilled communicator who can build strong relationships and influence a wide range of stakeholders.
• Knowledgeable about food safety, allergen management, licensing, health and safety and compliance requirements.
• Passionate about supporting and developing people, creating inclusive environments where everyone can thrive.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Dyrham Park, Dyrham, Bath, SN14 8ER

Documents

Senior Commercial Manager - D.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 08 November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.