Commercial Team Leader

National Trust for Places of Historic Interest or Natural Beauty; Harrogate; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension up to 10%

Free NT entry

Season ticket loan

EV car lease

Shop discounts

Holiday entitlement 32 days

Job summary

The National Trust for Places of Historic Interest or Natural Beauty is seeking a Commercial Team Leader to supervise the day-to-day operations of the property’s commercial team within Food & Beverage and Retail. The role involves leading front-of-house service, stock monitoring, and staff development at Brimham Rocks near Harrogate.

Working 37.5 hours across 5 days (including weekends) with no evening shifts, you’ll contribute to income targets and customer satisfaction while supporting a busy

Responsibilities

• Supervise day-to-day operations of the property's commercial team within Food & Beverage and Retail.
• Lead front-of-house delivery of excellent customer service in café and shop.
• Monitor stock levels and promote products to help meet income targets.
• Train and develop colleagues and foster a confident, collaborative team.

Job description

We’re looking for a Commercial Team Leader to join us. You’ll be supervising the day-to-day operations of a property’s commercial team within Food & Beverage and Retail.

As we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Salary: £25,837.50 per annum

Contract Duration: Permanent

Working Pattern: You'll work 37.5 hours (5 out of 7 days) per week, including weekends and Bank Holidays. No evenings will be required.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. To find out more about what it’s like to work in a food and beverage team for the National Trust,

As a Team Leader, you'll support and motivate your team to deliver great service in our busy café and shop, so you'll be adaptable and ready to get involved wherever needed.

With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities.

You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team.

We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Brimham Rocks, Summerbridge, Harrogate, HG3 4DW

Documents

Commercial Team Leader - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 08 November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.