Commercial Team Leader - Marlborough

National Trust; Marlborough; Sur place; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Substantial pension scheme of up to 10

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Résumé du poste

The National Trust is hiring a Commercial Team Leader to supervise the day-to-day operations of the property's food & beverage and retail teams at Avebury. You’ll mentor a core team, ensure excellent customer service, and maintain displays while supporting stock control and income targets for conservation work.

This role emphasizes front-of-house leadership, welcoming new colleagues, and providing training in food safety. Flexible, customer-focused, and prepared to work weekends are key traits.

Qualifications

• No experience required, but enthusiasm for great service.
• Willing to learn new skills.
• Ability to lead, support and develop a team.
• Well-organised and adaptable.
• Confident dealing with complaints.
• Team player, but able to use own initiative.

Responsabilités

• Supervise day-to-day operations of caf and shop.
• Motivate and develop frontline team to deliver great service.
• Ensure displays and signage are accurate and up to date.
• Support back-of-house activities as needed.
• Monitor stock levels and promote products to meet targets.
• Contribute to income targets that support conservation work.
• Welcome, train and develop colleagues; provide induction and food safety training.

Connaissances

Customer service

Teamwork

Organised

Leadership

Conflict handling

Willing to learn

Description du poste

We're looking for a Commercial Team Leader to join us. You'll be supervising the day-to-day operations of a property commercial team within food & beverage and retail., Reporting to the Commercial Manager, you'll be part of a core team of 8 which grows significantly seasonally, working at Avebury between our outlets.

What you'll be doing As a Team Leader, you'll support and motivate your team to deliver great service in our busy caf and shop, so you'll be adaptable and ready to get involved wherever needed. With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities. You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team. We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

No experience is needed, but we'd love to hear from you if you're:-

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

As we are in a rural area, please think about how you'd be able to get here for work, before applying for the job.

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Hours: Full time, 37.5 hours a week. 5 to 7 days a week, this role will include working weekends and bank holidays, but no evenings.

Salary: 25,837.50 per annum, The package The National Trust has the motto 'For everyone, for ever' at its heart.

We're working hard to create an inclusive culture, where everyone feels they belong.

It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.