Commercial Team Leader

National Trust for Places of Historic Interest or Natural Beauty; Banbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Substantial pension

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Job summary

The National Trust is seeking a Commercial Team Leader to supervise service delivery in our rural café and shop at Upton House, Banbury. You will lead a small team, ensure excellent customer service, manage stock and displays, and contribute to income targets while supporting conservation work.

With induction and training in food safety, you’ll help welcome, train and develop colleagues, building a confident team. This permanent, 30-hour per week role requires weekend work.

Qualifications

• No formal experience required for this role.
• Focused on giving great service to everyone you meet.
• A team player, but also able to work on your own initiative.
• Well-organised and adaptable.
• Ability to lead, support and develop a team.
• Confident dealing with a variety of situations including complaints.
• Willing to learn new skills.

Responsibilities

• Lead and motivate the team to deliver great service in the busy café and shop.
• Create a warm welcome for visitors and lead by example in customer service.
• Monitor stock levels and promote products to support income targets.
• Support displays, signage accuracy and back-of-house activities as needed.
• Welcome, train and develop colleagues and provide induction and food safety/allergen training.

Job description

We’re looking for a Commercial Team Leader to join us. You’ll be supervising the day-to-day operations of a property commercial team within food & beverage and retail.

As we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: You'll work 30 hours per week. You'll be required to work on a Saturday.

Salary: £20,670 per annum

Duration: Permanent

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Food & Beverage Manager, you'll be part of a team working at Upton House.

What you'll be doing

As a Team Leader, you'll support and motivate your team to deliver great service in our busy café and shop, so you'll be adaptable and ready to get involved wherever needed. With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities. You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team. We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

No experience is needed, but we’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Upton House, Edge Hill, Banbury, OX15 6HT

Documents

Commercial Team Leader - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 1st November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.