Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; West of England; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Substantial pension scheme (up to 10%)

Free entry to National Trust places (你

Job summary

The National Trust in Bristol is seeking a Service Team Member for a seasonal, zero-hour role within our visitor operations at Tyntesfield. The contract runs until 03-Jan-2027 and pays £12.75 per hour. The role includes weekends and bank holidays, with flexible hours as business needs dictate.

You will greet visitors, assist across areas, and support colleagues to ensure a welcoming experience. A C.V. is not required; online assessment may be used for recruitment.

Qualifications

• Compliance. Eligibility to Work in the UK

Responsibilities

• Greeting visitors and helping them to find what they need.
• Restocking shelves in the shop.
• Clearing tables in the café.
• Talking to visitors and answering questions to enhance their day.

Job description

Bristol

Service Team Member 13.25 per hour

Fixed Term p/t (until 03/01/27)

New Posted 26th Oct

Ends: Nov 8th

Ref: IRC181035

Summary

The National Trust's commitment is “For everyone, for ever.” Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures, and experiences. It means creating an inclusive environment where everyone is able to thrive.

Our roles are open to all. However, we particularly welcome applications from people of colour and people of the global majority because they are underrepresented at the Trust.

We’re looking for a Service Team Member to join us at Tyntesfield to help busy teams throughout our visitor operations.

Salary: £12.75 per hour

Contract: Fixed term contract until 03-Jan-2027

Hours/ working pattern: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to Experience and programming manager, you’ll be part of a team of four.

What you'll be doing

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy your day.

Who we're looking for

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Tyntesfield, Wraxall, Bristol, BS48 1NT

Documents

Service Team Member - Career Level A2 (1).pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 8th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.