Commercial Team Leader

National Trust; West of England; Presencial; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Resumo da oferta

The National Trust is seeking a Commercial Team Leader to supervise the day-to-day operations of a property commercial team within our rural café and shop, focusing on front-of-house service and a welcoming visitor experience.

You’ll lead and develop colleagues, monitor stock, support income targets, and ensure accurate displays. The role is permanent, full-time (37.5 hours) with induction and food-safety training, and a strong benefits package.

Qualificações

• No prior experience required, but a positive attitude helps.
• Strong customer service mindset and willingness to learn.
• Ability to lead, support and develop a team.

Responsabilidades

• Supervise day-to-day operations of a property commercial team in the café and shop.
• Motivate and support the team to deliver excellent customer service.
• Lead front-of-house operations and ensure displays and signage are accurate and up to date.
• Monitor stock levels, promote products and contribute to income targets.
• Welcome, train and develop colleagues, contributing to a confident team.

Conhecimentos

Customer service

Team leadership

Organised and adaptable

Descrição da oferta de emprego

Summary

The National Trust's commitment is "For everyone, for ever." Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures and experiences. It means creating an inclusive environment where everyone can thrive.

Our roles are open to all. However, we particularly welcome applications from people from ethnically diverse communities because they are underrepresented at the Trust.

We’re looking for a Commercial Team Leader to join us. You’ll be supervising the day-to-day operations of a property commercial team within food & beverage and retail.

As we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: Full-time, 37.5 hours per week

Salary: £25,837.50 per annum

Contract: Permanent

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Senior Commercial Manager. Working with other Commercial Team Leaders and Commercial Assistant Managers at Tyntesfield.

What you'll be doing

As a Team Leader, you'll support and motivate your team to deliver great service in our busy café and shop, so you'll be adaptable and ready to get involved wherever needed.

With a focus on front-of-house, you'll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you'll ensure displays and signage are accurate and up to date, while occasionally supporting back-of-house activities.

You'll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You'll also play an important role in welcoming, training and developing colleagues, helping to build a confident team.

We'll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you'd like to grow your skills.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

No experience is needed, but we’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places