Commercial Team Leader

National Trust; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working wherever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Commercial Team Leader for a rural site, supervising the cafe and shop teams to deliver exceptional front-of-house service. You’ll lead by example, manage stock and displays, and help meet income targets that support conservation work.

Training in food safety and allergens is provided, with opportunities to develop your skills further.

Qualifications

• No formal experience required; focus on delivering great service.
• Ability to lead and develop a small team in a front-of-house environment.
• Willingness to learn and adapt in a rural site setting.

Responsibilities

• Lead and motivate the commercial team to deliver great service in cafe and shop.
• Ensure displays and signage are accurate and up-to-date; support stock monitoring.
• Promote products and contribute to income targets to support conservation work.
• Welcome, train and develop colleagues; provide induction and food safety/allergen training.

Skills

Customer service

Team leadership

Organisational skills

Adaptability

Conflict management

Willingness to learn

Job description

Summary

***INTERNAL APPLICANTS ONLY*** We’re looking for a Commercial Team Leader to join us. You’ll be supervising the day-to-day operations of a property's commercial team within Food & Beverage and Retail. As we are in a rural area, please think about how you’d be able to get here for work, before applying for the job. Salary: £13.25 per hour Duration: Permanent Working Pattern: You'll work 1560 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you. To find out more about what it’s like to work in a food and beverage team for the National Trust,

What you'll be doing

As a Team Leader, you’ll support and motivate your team to deliver great service in our busy café and shop, so you’ll be adaptable and ready to get involved wherever needed. With a focus on front-of-house, you’ll create a warm welcome for every visitor and lead by example in delivering outstanding customer service. Using your eye for detail, you’ll ensure displays and signage are accurate and up-to-date, while occasionally supporting back-of-house activities. You’ll help monitor stock levels, promote products and contribute to income targets that support the National Trust's conservation work. You’ll also play an important role in welcoming, training and developing colleagues, helping to build a confident team. We’ll provide an induction, along with training in food safety and allergens. There are also opportunities to take part in further learning and development if you’d like to grow your skills. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

No experience is needed, but we’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places