Commercial Assistant Manager - Henley-on-Thames

National Trust; Oxford; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Substantial pension scheme (up to 10%)

Free entry to National Trust places (y

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Commercial Assistant Manager to support the Commercial Manager, uphold high standards in outlets and food and drink, and drive service improvements for visitors.

You will help recruit, train and develop the team, ensure compliance with legislation and NT policies, and work on budgeting to increase income while controlling costs.

The role offers induction and training, plus development opportunities and a generous benefits package.

Qualifications

• Outstanding customer service in a similar environment.
• Good leadership of people, setting objectives and giving feedback.
• Experience with budgets to increase income and control costs (stock and waste).
• People person with friendly attitude and strong communication skills.
• Awareness of health and safety compliance.

Responsibilities

• Assist the Commercial Manager and help oversee the operation, outlets, and food and drink to maintain high standards for visitors.
• Support recruitment and training, developing the team and ensuring policy adherence.
• Set and achieve financial targets to drive income and profits through efficient resource use and customer service excellence.
• Provide induction and training in allergens and food safety, with mentoring for role development.

Skills

Customer Service

Leadership

Budgeting

Communication

Health & Safety

Job description

As Commercial Assistant Manager, you'll be working closely with the Commercial Manager. You'll be helping to look after the entire operation, keeping consistently high standards in the team, in the outlets, and in the food and drink we prepare and serve. and across other retail outlets. You'll always have an eye on ways to improve service and standards for our visitors.

You’ll support the team to help build a great place to work. This could include helping with recruiting and training new people or developing the team. You’ll make sure that the team follow all relevant legislation and National Trust policies.

You’ll be setting and achieving financial targets to increase income and profits. This could be by driving sales through controlling resources and achieving the best possible customer service.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

We’d love to hear from you if you’re:

• used to achieving outstanding customer service in a similar environment.
• a good leader of people, skilled in setting personal objectives and giving feedback.
• experienced with budgets to increase income and control costs (including managing stock and waste).
• a people person, with a friendly attitude and great communication skills.
• aware of health and safety compliance.

Are you looking to develop your career in Commercial Management? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, alongside our numerous retail outlets and we'd love you to join us.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places