Senior Commercial Manager

National Trust; Chippenham; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Substantial pension scheme of up to 10

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy

Flexible working where possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Senior Commercial Manager to lead a large Food & Beverage and Retail operation across the Bath portfolio, driving profitability and exceptional visitor experiences that support conservation work.

You'll manage a substantial team, applying commercial insight and KPI data to identify opportunities, while ensuring food safety, compliance and sustainable practices across all outlets.

Qualifications

• Senior leader with a track record of building high-performing teams and delivering commercial results.
• Experience in Food & Beverage and/or Retail multi-outlet environments.
• Strong commercial acumen with income growth, budgeting and cost control experience.
• Proficient in using data, KPIs and performance insights to drive decisions.
• Proven ability to deliver exceptional customer service and visitor experiences.
• Excellent communication and stakeholder management across diverse teams.
• Knowledge of food safety, allergen management and health & safety compliance.
• Passionate about developing people and fostering inclusive environments.

Responsibilities

• Oversee performance of large F&B and Retail operation across Bath portfolio.
• Lead managers and teams to deliver high standards of service and profitability.
• Use forecasting, labour deployment, stock management and cost controls to improve profitability.
• Collaborate with Trust colleagues to ensure visitor experience aligns with property spirit.
• Champion climate-conscious ways of working and energy/waste reduction.
• Maintain high standards of food safety, allergen management and compliance.

Skills

Senior leadership

Food & Beverage operations

Retail operations

Commercial acumen

Data-driven decisions

Customer service

Stakeholder engagement

Food safety & compliance

People development

Job description

Summary

We're looking for a Senior Commercial Manager to join us. You'll lead a large and complex commercial operation across the Bath portfolio Food & Beverage and Retail, driving profitability and exceptional visitor experiences that support the National Trust's conservation work.

Hours: Working 37.5 hours per week

Salary: GBP40,576 per annum

Duration: Permanent Vacancy

Interview: 12th November 2026

What it's like to work here

At the National Trust, our commercial operations play a vital role in supporting our charitable purpose. Whether through Food & Beverage, Retail, or a combination of both, every purchase helps us care for the places people love. As Senior Commercial Manager, you'll be at the heart of this work, leading a large team across a significant and complex operation. You'll work closely with a range of teams to deliver outstanding experiences for visitors while driving commercial success. This is a varied and rewarding role that combines strategic leadership, operational excellence and a clear connection to our mission.

What you'll be doing

As Senior Commercial Manager, you'll have overall responsibility for the performance of a large Food & Beverage and Retail operation. You'll lead managers and their teams to deliver exceptional customer service and consistently high standards across multiple outlets.

You'll use commercial insight and performance data to identify opportunities, solve complex operational challenges and improve profitability. You'll oversee forecasting, labour deployment, stock management, cost control and waste reduction, ensuring resources are used effectively and sustainably.

Working closely with colleagues across the Trust, you'll help deliver new initiatives and ensure the visitor experience is fully integrated with the property's spirit of place. You'll also champion climate-conscious ways of working and identify opportunities to reduce waste and energy use.

You'll be responsible for maintaining high standards of food safety, allergen management, health and safety and compliance, creating a safe and welcoming environment for visitors, staff and volunteers.

Who we're looking for

You'll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths. Please use your application to demonstrate how you meet the criteria below:

• Experienced senior leader with a track record of developing high-performing management teams and delivering commercial success.
• Knowledgeable about Food & Beverage and/or Retail operations, including multi-outlet environments and service delivery.
• Commercially astute, with experience of driving income growth, managing budgets, controlling costs and improving profitability.
• Confident using data, KPIs and performance insight to inform decisions and solve operational challenges.
• Experienced in delivering exceptional customer service and creating outstanding visitor experiences.
• Skilled communicator who can build strong relationships and influence a wide range of stakeholders.
• Knowledgeable about food safety, allergen management, licensing, health and safety and compliance requirements.
• Passionate about supporting and developing people, creating inclusive environments where everyone can thrive.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places