Commercial Relationship Manager Inward Investment

Metro Bank Plc; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in Greater London is looking for a dedicated professional to manage customer relationships. The role involves building an internal network, leading a small team, and ensuring compliance with AML regulations. Candidates should have strong communication skills, attention to detail, and knowledge of commercial banking. The company offers a competitive salary, bonuses, and various benefits including healthcare and training opportunities.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• Fluency in English and ideally one or more additional languages.
• Great communication skills to make complex instructions simple.
• High awareness and understanding of AML/risk controls.

Responsibilities

• Manage and influence an internal network across Metro Bank.
• Liaise directly with customers and attend meetings.
• Identify customer needs for various banking services.

Skills

Fluency in English

Great communication skills

Attention to Detail

Awareness of AML/risk controls

Understanding of commercial banking

Job description

Overview

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.

What you will do

• Manage, influence and build an internal network across Metro Bank to ensure a one team approach for customers and colleagues
• Manage/lead a team of 1-3 persons, directing and coaching them to deliver excellent customer service
• Liaise on a regular basis with customers directly, including face to face meetings
• Be aware of the capabilities of the Metro and identify customer needs, e.g. Asset Finance, Invoice Discounting, Bacs, Credit Cards, Cash Management Solutions, FX needs, Borrowing requirements
• Prepare and propose credit limits for customers needing limits for BACS/Credit Cards
• Attend to every detail when onboarding or carrying out ongoing due diligence on customers, from ensuring complex structures are verified to identifying financial crime red flags and investigating and reporting as needed
• Analyse customer’s current bank account usage to expertly identify unusual suspicious activity
• Be able to cajole and negotiate with customers to provide us with the information we need and retaining their business
• Use your expert knowledge in AML Sanctions to identify solutions to satisfying our external regulators as well as the customer when standard procedures are not appropriate, e.g. non-standard ID&V documentation, additional controls as needed, verifying structures where standard documentation not available. Then using this information to influence FCRC and FCPT to gain their support to your proposals.
• Maintain up to date knowledge of internal regulatory requirements, and be a subject matter expert in Enhanced Due Diligence requirements
• Deal with complex day to day queries
• Act with integrity at all times
• Support new change initiatives to improve processes and profitability

What you will need

• Fluency in English and ideally one or more additional language(s) – preferably Japanese, German, Dutch, French, Cantonese/Mandarin, Spanish
• Be a People People person with great communication skills, both verbal and written, and the ability to make complex instructions simple for our customers to understand
• Strong Attention to Detail, ensuring you get things Right First Time (bumping up when needed)
• Ability to promote the Metro Bank story to new customers and colleagues, creating new FANS
• High awareness and understanding of AML/risk controls
• An understanding of commercial banking and how to open accounts compliantly, with an expert level of knowledge of our different account offerings and services
• Significant Metro Bank knowledge of our Anti-Money Laundering requirements for complex and often High Risk cases

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

#LI-Loveyourjobatlast #LI-Hybrid #LI-REMOTE