Commercial Operations Manager

Logic 360 Ltd; Gatwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading operational service provider is seeking a Commercial Operations Manager to oversee Gatwick Airport contracts. In this senior leadership role, you will be responsible for operational and commercial performance, ensuring service quality and compliance with regulations. The ideal candidate will have operational management experience in regulated environments, strong financial awareness, and excellent communication skills. This position requires a hands-on leader dedicated to driving efficiency and client satisfaction.

Qualifications

• Proven experience in operational management within regulated environments.
• Ability to lead teams and manage multiple sites effectively.
• Strong client engagement and relationship-building skills.

Responsibilities

• Oversee Gatwick Airport contracts and support Duty Managers.
• Ensure compliance with health and safety regulations and training.
• Lead quality checks and client engagement initiatives.

Skills

Senior operational management experience in airports, automotive, logistics, FM or similar regulated environments

Strong commercial and financial awareness

Experience managing managers and multi-site operations

Client-facing, service-driven background

Strong knowledge of health, safety and compliance

Job description

Role Purpose

The Commercial Operations Manager is responsible for the end-to-end operational and commercial performance of Assured’s Gatwick Airport contracts, with additional oversight across Stansted Airport and other Southern England locations as required. The role covers airport-based operational services including vehicle preparation, car care, cleaning, and related support services delivered to major airport and fleet clients. This is a senior, hands‑on leadership role combining operational excellence with strong commercial focus. The postholder will ensure contractual compliance, service quality, financial control, and client satisfaction, while proactively driving efficiency, growth opportunities, and margin performance.

Key Accountabilities

• Operational Leadership – Take full operational ownership of Gatwick Airport contracts, support Duty Managers across Gatwick, Stansted and other Southern airports, ensure staffing levels and operational escalation.
• People, Safety & Compliance – Train, induct and certify staff, enforce health & safety, security, airside and site‑specific rules, and maintain uniform and PPE standards.
• Quality & Service Standards – Conduct management‑led quality checks bi‑monthly, oversee vehicle damage checks, lead client engagement, and drive consistent service standards across all locations.
• Commercial & Financial Control – Own commercial performance, control spend, identify efficiencies, and support contract growth, extensions and additional services.
• Client & Contract Management – Act as senior operational contact for the client at Gatwick and other sites, build trusted relationships, present performance reviews and resolve issues.
• Assets, Insurance & Risk – Manage chemicals, materials, equipment and vehicle insurance, control the vehicle damage and claims process, and reduce operational and financial risk through controls, training and supervision.

Key Skills & Experience

• Senior operational management experience in airports, automotive, logistics, FM or similar regulated environments.
• Strong commercial and financial awareness.
• Experience managing managers and multi‑site operations.
• Client‑facing, service‑driven background.
• Strong knowledge of health, safety and compliance.

Personal Attributes

• Commercially focused and results‑driven
• Hands‑on, visible leader
• Strong communicator and relationship builder
• Resilient and adaptable
• Proactive and improvement‑led