Commercial Operations Manager

Peoplebank; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

EV Salary Sacrifice Scheme

26 Days Annual Leave

Pensions Plan

Company Sick Pay

Life Assurance

Profit Share

Employee Share Plan

Job summary

Solid State plc is seeking an experienced Commercial Operations Manager responsible for Microsoft Dynamics 365, Power BI reporting, and governance across the Group. The position offers a chance to impact commercial performance and data-driven decision-making.

You will partner with various departments, ensuring data accuracy and driving CRM adoption. This multi-site role is based in Redditch, requiring travel to other sites as needed.

Qualifications

• At least 5 years of experience in Commercial Operations or related areas.
• Hands-on experience with Microsoft Dynamics 365.
• Strong Power BI reporting and dashboard skills.

Responsibilities

• Own and develop Microsoft Dynamics 365 across the commercial organisation.
• Develop and maintain Power BI dashboards.
• Manage pipeline governance and forecasting processes.

Skills

Microsoft Dynamics 365

Power BI

Commercial Operations

Data Analysis

Forecasting

Advanced Excel

Job description

Security Clearance

This role is subject to successful completion of BPSS clearance prior to commencement. Please review our Security Clearance Guidance for Applicants before applying.

About Us

Solid State plc is a global leader in advanced electronics and engineering solutions, delivering innovative products across defence, aerospace, industrial, power electronics, and telecommunications. The group includes a portfolio of companies—Solsta, Durakool, Steatite, Gateway Electrical Components, and Active Silicon—each with its own expertise and market‑leading products.

Together, our companies combine technical excellence, quality, and innovation to deliver solutions that make a real difference. Working at Solid State means exciting opportunities to build your career across diverse technologies, teams, and international markets. Whether designing cutting‑edge switching solutions at Durakool, developing rugged electronics at Steatite, supplying high‑quality components at Gateway, or innovating in imaging and FPGA solutions at Active Silicon, you’ll gain hands‑on experience and make a tangible impact.

We are proud of our collaborative, innovative culture, offering talented individuals the chance to grow, contribute, and thrive across the Solid‑State Group.

This is a Group‑wide, multi‑site role, based at our Redditch location, with travel to other Solid State Group sites as required.

Do you enjoy turning commercial data into insight, accountability and action?

We are looking for an experienced Commercial Operations Manager to take ownership of the systems, reporting and governance that underpin commercial performance across Solid State Group.

Reporting to the Chief Growth Officer, you will be the business owner for Microsoft Dynamics 365, Power BI commercial reporting, forecasting and pipeline governance, ensuring our commercial data is accurate, trusted and used effectively to drive decision‑making.

What you will be doing

• Own and develop Microsoft Dynamics 365 across the commercial organisation


• Develop and maintain Power BI dashboards and executive reporting


• Manage pipeline governance, forecasting and reporting processes


• Analyse pipeline health, conversion, forecast accuracy and commercial performance


• Turn data into actionable insight for senior leaders and commercial teams


• Drive CRM adoption, data quality and consistent commercial processes


• Partner with Sales, Marketing, Finance and Business Unit leaders


• Identify opportunities to improve and automate commercial reporting and workflows

What we are looking for

You will have at least 5 years’ experience within Commercial Operations, Sales Operations, Revenue Operations, Business Analytics or CRM Management, with:

• Strong hands‑on Microsoft Dynamics 365 experience


• Strong Power BI reporting and dashboard capability


• Experience supporting a B2B sales organisation


• Forecasting, pipeline governance and commercial reporting experience


• Advanced Excel and data analysis skills


• Strong commercial judgement and the confidence to work with and constructively challenge senior stakeholders


• Experience within technology, electronics, manufacturing, industrial, aerospace & defence or medical markets would be advantageous.

Why join us?

This is a highly visible role with the opportunity to make a tangible impact on how commercial performance is understood and managed across the Group.

You will have the opportunity to improve how we use data, strengthen commercial decision‑making and help make our systems and reporting a genuine business advantage.

If you are passionate about turning commercial data into better business decisions, we would like to hear from you.

Benefits For You

• EV Salary Sacrifice Scheme


• 26 Days Annual Leave Plus Bank Holidays + More For Length of Service


• Pensions Plan


• Company Sick Pay Scheme


• Life Assurance Scheme


• Profit Share Scheme


• All Employee Share Plan

We are an equal opportunity employer fostering an inclusive recruitment experience for all candidates.