Commercial CRM and TechStack Manager

SCC; Birmingham; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Car allowance

Company benefits

2 volunteering days

Core hours alignment

Job summary

SCC is seeking a Commercial CRM and TechStack Manager in Birmingham. You will lead CRM strategy, align Dynamics 365 with business goals, and drive adoption of Sales Toolsets across the organisation.

Role emphasizes governance, roadmap delivery, and collaboration with data teams and third parties, ensuring data quality and enhanced seller productivity.

Qualifications

• 5 yrs+ proven CRM optimisation, adoption and strategy experience in a B2B/VAR/tech environment.
• Experience in CRM product ownership, sales process design, data governance and change adoption.
• Strong understanding of business processes and CRM value.
• Excellent stakeholder management across multiple teams and execs.
• Experience driving user adoption through training and engagement initiatives.
• People management of CRM admins/analysts with coaching focus.
• Strategic mindset for long-term system enhancements and roadmaps.
• Strong problem-solving and independent working capability.

Responsibilities

• Own the commercial sales technology roadmap across Dynamics 365 and related tools.
• Review Dynamics 365 setup, identify improvements, manage backlog and governance.
• Act as commercial owner for CRM, translating sales needs into technical changes.
• Lead user adoption initiatives including training and best practices.
• Collaborate with departments to ensure seamless CRM integration and adoption.
• Provide guidance on leveraging Dynamics 365 to support key initiatives.
• Build a roadmap for system enhancements and automation opportunities.
• Advise on best practices and trends within the Dynamics 365 ecosystem.
• Manage a small CRM team, setting objectives and coaching.
• Data governance and quality oversight with dashboards and remediation.

Skills

CRM optimisation

Dynamics 365

Sales tools integration

Stakeholder management

Team leadership

Change management

Tools

Dynamics 365

Sales tools

Governance framework

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Commercial CRM and TechStack Manager

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £75,000, plus car allowance and large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

Having invested heavily in a market leading CRM system and supporting Sales Toolsets, SCC are looking for a seasoned individual to design and manage the continuous development and adoption of our Sales TechStack strategy; optimising business value, useability and insight, enhancing user engagement and formulating a strategic roadmap to maximise our investments, reporting on the business benefits the platforms bring. The expert will play a critical role in aligning our Dynamics 365 environment with business goals and ensuring long-term sustainability, as we drive Sales Transformation throughout our business. The role will be accountable for ensuring SCC’s CRM provides a reliable platform for improving pipeline visibility, forecast confidence, sales productivity and data quality.

Key responsibilities:

• Own the commercial sales technology roadmap across Dynamics 365 and associated sales tools, ensuring platforms are integrated, adapted, governed and aligned to SCC’s GTM priorities
• Conduct a comprehensive and continuous review of our existing Dynamics 365 setup, identifying areas for improvement, prioritising change, managing backlog, establishing a governance framework with stakeholder input, and tracking overall benefit of the platform
• Act as the commercial business owner for CRM and related sales platforms, translating sales requirements into prioritised technical and process improvements, in partnership with data teams and third-party providers
• Lead initiatives to drive user adoption, including training and best practices and be a central presence across the sales organisation for feedback and input into the development roadmap.
• Collaborate with stakeholders across departments to understand requirements and ensure seamless integration and/or adoption of the CRM and other Sales Toolsets, for example Tussell, LinkedIn Sales Navigator
• Provide expert guidance on leveraging Dynamics 365 to support key business initiatives.
• Build a detailed roadmap for system and toolset enhancements, future developments, and continued optimisation, aligned to business requirements and initiatives, including identifying opportunities to use automation, AI and embedded intelligence within the CRM to improve seller productivity and management visibility
• Offer recommendations on best practices, industry trends, and innovative approaches within the Dynamics 365 ecosystem.
• Manage a small team of CRM specialists/admins, setting objectives and coaching for peak performance
• Data Governance & Quality: Define and enforce data-entry standards and data management, partly with the use of automated data-health dashboards (completeness, accuracy, activity levels) and drive remediation cycles

Skills and experience:

• 5 yrs+ of proven experienceleading a CRM (ideally Dynamics 365) optimisation, adoption and strategydevelopment in a B2B/VAR/tech environment
• Experience in CRM Product ownership, Sales process design data governance and change adoption
• Strong understanding of business processes and how a CRM system can enhance them
• Excellent stakeholder management skills, with the ability to collaborate across multiple teams and at a senior exec level
• Experience driving user adoption through training and engagement initiatives and excellent change-management skills to support
• Priori management of a team, including but not limited to CRM administrators and/or analysts
• Strategic mindset with the ability to develop long-term plans for system enhancement
• Strong problem-solving skills and the ability to work independently.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life