Commercial Operations Manager

Solid State PLC; Redditch; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Solid State PLC in Redditch is seeking an experienced Commercial Operations Manager to own the systems, reporting and governance underpinning commercial performance. You will report to the Chief Growth Officer and manage Dynamics 365 and Power BI across the group.

The role requires strong experience in forecasting, pipeline governance and analytically turning data into trusted insights for senior leaders. Hybrid working with UK and international travel across Solid State Group locations will be

Qualifications

• 5+ years in Commercial Operations, Sales Operations, Revenue Operations, Business Analytics or CRM Management.
• Strong hands-on Microsoft Dynamics 365 experience.
• Strong Power BI reporting and dashboard capability.
• Experience supporting a B2B sales organisation.
• Forecasting, pipeline governance and commercial reporting experience.

Responsibilities

• Own and develop Microsoft Dynamics 365 across the commercial organisation.
• Develop and maintain Power BI dashboards and executive reporting.
• Manage pipeline governance, forecasting and reporting processes.
• Analyse pipeline health, conversion, forecast accuracy and commercial performance.
• Turn data into actionable insight for senior leaders and commercial teams.
• Drive CRM adoption, data quality and consistent commercial processes.
• Partner with Sales, Marketing, Finance and Business Unit leaders.
• Identify opportunities to improve and automate commercial reporting and workflows.

Skills

Dynamics 365

Power BI reporting

Forecasting & pipeline governance

Advanced Excel

Stakeholder management

Tools

CRM Systems

Job description

This is a Group-wide, multi-site role offering hybrid working, with Redditch as the primary base and UK and international travel across Solid State Group locations as required.

Do you enjoy turning commercial data into insight, accountability and action?

We are looking for an experienced Commercial Operations Manager to take ownership of the systems, reporting and governance that underpin commercial performance across Solid State Group.

Reporting to the Chief Growth Officer, you will be the business owner for Microsoft Dynamics 365, Power BI commercial reporting, forecasting and pipeline governance, ensuring our commercial data is accurate, trusted and used effectively to drive decision-making.

What you will be doing

• Own and develop Microsoft Dynamics 365 across the commercial organisation
• Develop and maintain Power BI dashboards and executive reporting
• Manage pipeline governance, forecasting and reporting processes
• Analyse pipeline health, conversion, forecast accuracy and commercial performance
• Turn data into actionable insight for senior leaders and commercial teams
• Drive CRM adoption, data quality and consistent commercial processes
• Partner with Sales, Marketing, Finance and Business Unit leaders
• Identify opportunities to improve and automate commercial reporting and workflows

What we are looking for

You will have at least 5 years' experience within Commercial Operations, Sales Operations, Revenue Operations, Business Analytics or CRM Management, with:

• Strong hands-on Microsoft Dynamics 365 experience
• Strong Power BI reporting and dashboard capability
• Experience supporting a B2B sales organisation
• Forecasting, pipeline governance and commercial reporting experience
• Advanced Excel and data analysis skills
• Strong commercial judgement and the confidence to work with and constructively challenge senior stakeholders

Experience within technology, electronics, manufacturing, industrial, aerospace & defence or medical markets would be advantageous.

This is a highly visible role with the opportunity to make a tangible impact on how commercial performance is understood and managed across the Group.

You will have the opportunity to improve how we use data, strengthen commercial decision-making and help make our systems and reporting a genuine business advantage.

If you are passionate about turning commercial data into better business decisions, we would like to hear from you.