Group Customer Insights & Reporting Specialist

Safetykleen; Brentford; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Company bonus (10%)

5% Contributory Pension scheme

Private healthcare from day 1

Cycle to work scheme

Learning and career development support

Employee Assistance Programme

Job summary

A leading cleaning service provider in Brentford seeks a Group Customer Insights & Reporting Specialist. The role involves building reporting foundations using Power BI and SQL to analyze customer journeys and improve service performance. Candidates should possess strong Power BI and SQL skills, experience with Dynamics 365 CE, and the ability to partner with stakeholders to develop clear KPIs. This full-time position offers a salary of £60,000 – £65,000, alongside various benefits including a company bonus and healthcare.

Qualifications

• Proven abilities in data modelling, DAX measures, and performance optimisation.
• Experience in extracting and shaping data for reporting.
• Ability to define and implement KPIs for customer metrics.

Responsibilities

• Build end-to-end reporting and dashboards focused on customer journeys.
• Define and implement customer health metrics.
• Ensure accurate and usable reporting from D365 CE.

Skills

Strong Power BI skills

Strong SQL skills

Experience with Dynamics 365 Customer Engagement

Stakeholder partnership

Tools

Power BI

SQL

Job description

Want to build something that doesn’t exist yet - and see it change the business in real time?

The Opportunity

Safetykleen has recently completed a major ERP migration and we’re now in the next phase: turning our data into sharper decisions and better customer outcomes.

We’re hiring a Group Customer Insights & Reporting Specialist to build the foundations of our customer journey reporting across Safetykleen - helping us measure and improve customer health, satisfaction, service performance, and retention.

This is a hands-on, technical role where you’ll use Power BI and SQL to design scalable reporting solutions and data models, working closely with stakeholders across the business. You’ll sit in a central team and shape how markets understand performance - with a clear line of sight from insight → action → impact.

If you’re excited by customer data, end-to-end journey visibility, and building modern analytics in a growing global organisation, this is a standout opportunity.

About Us

At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance.

With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do.

The Package

• £60,000 – £65,000 salary per annum (depending on experience)
• Company bonus (10%)
• 5% Contributory Pension scheme
• Family life assurance (3x salary)
• Private healthcare from day 1
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Learning and career development support (internal + external courses)
• Employee recognition programme
• Retail discounts and cashback
• Employee Assistance Programme with 24/7 confidential helpline

About You

You’re a hands-on BI specialist who can build end-to-end Power BI reporting that leaders trust and use.

You have:

• Strong Power BI skills: data modelling, DAX measures, performance optimisation
• Strong SQL: extracting, shaping and validating data for reporting
• Experience reporting from Dynamics 365 Customer Engagement (CE) (customer/service journey data)
• Confidence partnering with stakeholders to turn questions into clear KPIs and dashboards

Nice to have:

• Microsoft Fabric / modern data platform exposure
• Customer analytics: retention/churn, NPS/CSAT, SLA/service performance
• Predictive / risk scoring experience (early-stage is fine)
• Data governance awareness (definitions, access, consistency)

Important: This is a BI & reporting role - not Dynamics configuration, plugins, or software engineering.

Want to learn more..

Customer Journey Reporting Ownership

• Take ownership of reporting requirements focused on the end-to-end customer journey: customer health, satisfaction and retention.
• Build dashboards and KPI reporting that help teams understand what drives churn, loyalty, and service delivery outcomes.
• Create clear reporting that connects performance across touchpoints (commercial → onboarding → service delivery → ongoing relationship).

KPI Definition & “Customer Health” Measurement

• Define and implement KPIs such as NPS, customer satisfaction, service completion vs SLAs, and leading indicators of risk.
• Work with stakeholders to agree what “good” looks like and create consistent measures that markets can adopt.
• Design and build robust analytical models using SQL and Power BI (semantic models, measures, governance-ready definitions).
• Ensure reporting is built on common group standards with consistent methodology and definitions.

D365 CE / Dataverse Insight Enablement

• Work with Dynamics 365 CE / Dataverse data to ensure reporting is accurate, usable, and aligned to how the business operates.
• Partner with technical colleagues to ensure scalable data structures and reliable reporting pipelines.

Modern Analytics & Future Capability (Fabric / AI)

• Support our transition toward Microsoft Fabric, contributing to the development of a modern data platform (including medallion-style architecture where applicable).
• Help explore and enable predictive insight (e.g., risk scoring / churn prediction) using data-led patterns and, where appropriate, machine learning approaches.

Stakeholder Partnership & Global Collaboration

• Partner with central and market stakeholders to understand needs, prioritise delivery, and iterate reporting based on adoption and impact.
• Enable local market analysts with a consistent approach while balancing local requirements.

Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.