Commercial Operations Director - Analytics

ADP; Staines-upon-Thames; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading global provider of human capital management solutions is seeking a Commercial Operations Director to develop and manage data insights for sales performance. This role involves building data models, collaborating with sales leaders, and leading cross-functional projects. Candidates should have a Bachelor's degree, leadership experience, and strong data analytics skills. Proficiency in CRM systems, Tableau, and business English is required. Competitive salary and benefits offered.

Qualifications

• Business Excellence, BPI or Lean track record of delivery.
• Proficient in business English and a secondary language; both oral and written is an advantage.
• Project management qualifications preferred.

Responsibilities

• Build, develop and maintain data models and reporting systems.
• Partner with Sales Leaders on evaluating performance/KPIs.
• Lead cross-functional projects to discover insights for strategic decisions.

Skills

Data Analytics (Six Sigma)

Leadership experience

Collaboration

Problem-solving

Education

Bachelor's degree

Tools

Tableau

CRM or Data System (e.g., Siebel, SFDC)

MS Office (PowerPoint, Excel)

Job description

Overview

The ESI (Employer Services International) Commercial Operations Director is responsible for developing, executing and managing projects, programs and initiatives that support our ESI Sales Organisation. The role will be responsible for developing and managing the strategy to provide key business analytics and insights to support our sales performance management and operational goals.

Responsibilities

• Working with the WW data insights team to build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Partner with Sales Leaders on visibility of evaluating performance/KPIs via internal analytic tools, presenting written recommendations and insights to key stakeholders.
• Examine, interpret and report results of analytical initiatives to various stakeholders as required.
• Oversee the data/report requests process: tracking requests submitted, prioritisation, approval, etc.
• Communicate results and business impacts of insight initiatives to key stakeholders.
• Lead cross-functional projects using various data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimisation opportunities.
• Act as the policy point of escalation for all BUs.
• Developing, executing and managing projects, programs and initiatives that support ESI Sales.
• Perform special projects/ad-hoc operational requests as assigned.

Qualifications

• Business Excellence, BPI or Lean track record of delivery.
• Leadership experience in a matrix organization.
• Data Analytics (Six Sigma, Predictive Analysis, Market Analytics).
• Project management qualifications preferred.
• Team player with excellent collaboration and problem-solving skills.
• Strong working knowledge CRM or Data System (e.g., Siebel, SFDC) including data management skills.
• Proficient in business English and a secondary language; both oral and written is an advantage.
• Strong working knowledge of creating and updating Tableau reports.
• Excellent computer skills (MS Office: PowerPoint, Excel).
• Bachelor’s degree required.