Commercial Manager

Arcus FM Limited.; Redditch; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading facilities management firm in Redditch is seeking an experienced Commercial Manager to oversee a key client account's commercial performance. The ideal candidate will manage financial accuracy and reporting while leading a team of Contract Support Coordinators. You will provide strategic commercial advice, ensuring revenue and profit targets are met. This role requires strong analytical skills and effective communication with stakeholders, offering a competitive salary and benefits.

Benefits

Up to £55,000 per annum

25 days annual leave + Bank Holidays

Pension with matched contributions up to 6%

Life assurance

Funded training and development opportunities

Cycle to Work & EV Salary Sacrifice schemes

Health cash plan

Discounts including 10% off B&Q/TradePoint

Qualifications

• Proven experience managing large multi-site client accounts.
• Comfortable with complex data sets and high volumes of work orders.
• Strong analytical and financial skills related to P&L and budgeting.

Responsibilities

• Manage the commercial performance and targets of the key client account.
• Act as primary contact for financial queries and reporting.
• Ensure billing accuracy and compliance with financial processes.
• Prepare commercial data for client governance meetings.

Skills

Commercial management

Analytical skills

Financial skills

Communication skills

Stakeholder management

Job description

Why Join Us

We’re looking for an experienced Commercial Manager to take ownership of the commercial performance of one of our key client accounts. You’ll play a pivotal role in ensuring revenue and profit targets are achieved, financial reporting is accurate, and all commercial communications with the client are clear, timely, and professional.

This is an exciting opportunity for a commercially astute professional who thrives in a fast-paced, data-driven environment managing complex, high-volume accounts.

You’ll report to the Account Director and will manage a team of 4 Contract Support Co-ordinators and Analysts

What You'll Be Doing

• Manage and report on the commercial performance of the account, ensuring revenue and profit are on target.
• Act as the primary point of contact for client operational and financial leads, managing all commercial queries and reporting including production of financial WIP and charge check reports, ensuring strict adherence to internal and client financial timetables and processes.
• Ensure estimates for ETCWs are raised by your team accurately and on time
• Ensure non-automated POs for sub-contractors are raised quickly and efficiently by your team
• Oversee billing accuracy working closely with the Accounts Billable team – chasing approvals, resolving billing queries, and ensuring WIP is current and compliant.
• Review and analyse AOVs and ETCWs to ensure correct categorisation and reporting.
• Support KPI performance by preparing monthly mitigations to reduce risk and minimise service credits.
• Prepare and present commercial data for monthly client governance meetings, collaborating closely with Finance Business Partners and MI teams.
• Work with account managers and finance to ensure month-end data accuracy and compliance.
• Support the Account Director with revenue and profit performance monitoring, including monthly P&L reviews.
• Manage the change control process and annual reconciliations.
• Continuously review systems, processes, and procedures to ensure commercial compliance, integrity, and efficiency.
• Provide expert commercial advice and guidance across the account as required.

What We're Looking For

• Proven experience managing the commercial performance of a large, multi-site client account.
• Comfortable working with complex data sets and high volumes of work orders.
• Strong analytical and financial skills, with experience partnering with finance teams on P&L and budgeting.
• Excellent communication and stakeholder management skills – able to build strong relationships, present key data clearly, and influence outcomes.
• Confident presenting at senior-level governance meetings.
• Collaborative team player, able to act as the commercial gatekeeper for the account.

What We Offer

• Up to £55,000 per annum
• 25 days annual leave + Bank Holidays
• Pension with matched contributions up to 6%
• Life assurance
• Funded training and professional development opportunities
• Cycle to Work & EV Salary Sacrifice schemes
• Health cash plan
• Discounts including 10% off B&Q/TradePoint and 20% off Nuffield Health & Fitness

Why Join Us

You’ll be joining a dynamic, supportive team in a business where your commercial expertise truly makes a difference. We value collaboration, integrity, and accountability – and we’ll give you the tools and autonomy to succeed.

If you’re ready to take on a role that combines commercial leadership, client partnership, and operational influence, we’d love to hear from you.

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.