Commercial Account Executive

Lawes Consulting Group; North East; On-site; GBP 35,000 - 60,000; Full time

Job summary

Lawes Consulting Group is recruiting a Commercial Account Executive for their Newcastle upon Tyne office. The role focuses on supporting renewals, mid-term changes and client queries across a range of commercial insurance products, with collaboration on larger and more complex cases.

The successful candidate will build strong relationships with clients and insurers to drive retention and service quality, while ensuring compliance and timely delivery of all tasks.

Qualifications

• Experience in commercial/corporate insurance with knowledge of core products (Property, Liability, Fleet, Professional Indemnity, D&O, Cyber) and packaged policies.
• Confident communication with stakeholders at all levels, internal and external.
• Familiarity with Word, Excel and broking platforms, Acturis preferred.
• Experience handling client enquiries across multiple channels (phone, email, in person).

Responsibilities

• Supporting clients through renewals, mid-term adjustments, documentation queries and quotes for additional cover.
• Partnering with account executives on larger and more complex cases.
• Developing strong relationships with clients and insurers to drive high retention.
• Ensuring all work is carried out compliantly and within required timescales.
• Acting as a key point of contact for both internal colleagues and external partners.
• Handling client queries and requests by phone, email and face to face.
• Preparing renewal documentation, mid-term adjustments and quotations.
• Liaising with insurers to negotiate terms and resolve queries.
• Working closely with colleagues to progress larger or more technical cases.
• Keeping client and policy records accurate and up to date on the broking system.

Skills

Relationship-building

Client service

Communication

Organised

Team player

Professional development

Tools

Acturis

Microsoft Word

Microsoft Excel

Broking platforms

Job description

Commercial Account Executive

Package: Negotiable salary + benefits + bonus + car allowance

Location: Newcastle - Upon - Tyne

Purpose of role

A well-established and fast-growing insurance business is looking to strengthen its team as client demand continues to rise. The team have delivered strong growth over recent years and want to bring in extra support so they can keep focusing on what they do best - looking after their clients.

This is a genuinely important role in helping the region continue to win and retain business, and would suit an Account Handler or Account Executive who's comfortable working across a broad mix of small and medium-sized commercial clients. Experience with larger, more complex risks would be an advantage, but isn't essential.

Responsibilities

• Supporting clients through renewals, mid-term adjustments, documentation queries and quotes for additional cover.
• Partnering with account executives on larger and more complex cases.
• Developing strong relationships with clients and insurers to drive high retention.
• Ensuring all work is carried out compliantly and within required timescales.
• Acting as a key point of contact for both internal colleagues and external partners.

Day-to-day

• Handling client queries and requests by phone, email and face to face.
• Preparing renewal documentation, mid-term adjustments and quotations.
• Liaising with insurers to negotiate terms and resolve queries.
• Working closely with colleagues to progress larger or more technical cases.
• Keeping client and policy records accurate and up to date on the broking system.

Experience

• A good grounding in commercial and corporate insurance, with knowledge of core products such as Property, Liability, Fleet, Professional Indemnity, D&O, Cyber and packaged policies.
• Confident communicating with stakeholders at all levels, both internally and externally.
• Comfortable using Word, Excel and broking platforms - experience with Acturis would be an advantage.
• Used to managing client enquiries across multiple channels, including phone, email and in person.

Skills

• Strong relationship-building and client service skills.
• Clear, confident communicator across all levels of a business.
• Highly organised, with good attention to detail and a compliant approach to work.
• A team player who's equally comfortable supporting colleagues on larger cases.
• A proactive attitude towards professional development and gaining qualifications.