Commercial Account Executive

Lawes Consulting Group; Rotherham; On-site; GBP 32,000 - 48,000; Full time

Job summary

Lawes Consulting Group in Rotherham is seeking a Commercial Account Executive to build strong client relationships, manage renewals and mid-term adjustments, and work with insurers on terms. You will support a range of SME to corporate clients with a focus on service quality and regulatory compliance.

The role requires effective communication with stakeholders, multi-channel enquiry handling and careful record-keeping using broking systems.

Qualifications

• Commercial and corporate insurance knowledge across core products.
• Experience communicating with stakeholders at all levels.
• Familiarity with broking platforms and multi-channel enquiries.

Responsibilities

• Supporting clients through renewals, mid-term adjustments, documentation queries and quotes for additional cover.
• Partnering with account executives on larger and more complex cases.
• Developing strong relationships with clients and insurers to drive high retention.
• Ensuring all work is carried out compliantly and within required timescales.
• Acting as a key point of contact for both internal colleagues and external partners.
• Handling client queries and requests by phone, email and face to face.
• Preparing renewal documentation, mid-term adjustments and quotations.
• Liaising with insurers to negotiate terms and resolve queries.
• Working closely with colleagues to progress larger or more technical cases.
• Keeping client and policy records accurate and up to date on the broking system.

Skills

Relationship building

Client service

Clear communication

Organised and detail-oriented

Team player

Professional development

Tools

Acturis

Job description

Commercial Account Executive

Package: Negotiable salary + benefits + bonus

Location: Rotherham

PURPOSE OF ROLE

A well-established and fast-growing insurance business is looking to strengthen its team as client demand continues to rise. The team have delivered strong growth over recent years and want to bring in extra support so they can keep focusing on what they do best - looking after their clients.

This is a genuinely important role in helping the region continue to win and retain business, and would suit an Account Executive who's comfortable working across a broad mix of small and medium-sized commercial clients. Experience with larger, more complex risks would be an advantage, but isn't essential.

RESPONSIBILITIES

• Supporting clients through renewals, mid-term adjustments, documentation queries and quotes for additional cover.
• Partnering with account executives on larger and more complex cases.
• Developing strong relationships with clients and insurers to drive high retention.
• Ensuring all work is carried out compliantly and within required timescales.
• Acting as a key point of contact for both internal colleagues and external partners.

DAY-TO-DAY

• Handling client queries and requests by phone, email and face to face.
• Preparing renewal documentation, mid-term adjustments and quotations.
• Liaising with insurers to negotiate terms and resolve queries.
• Working closely with colleagues to progress larger or more technical cases.
• Keeping client and policy records accurate and up to date on the broking system.

EXPERIENCE

• A solid grounding in commercial and corporate insurance, with knowledge of core products such as Property, Liability, Fleet, Professional Indemnity, D&O, Cyber and packaged policies.
• Confident communicating with stakeholders at all levels, both internally and externally.
• Comfortable using Word, Excel and broking platforms - experience with Acturis would be an advantage.
• Used to managing client enquiries across multiple channels, including phone, email and in person.

SKILLS

• Strong relationship-building and client service skills.
• Clear, confident communicator across all levels of a business.
• Highly organised, with good attention to detail and a compliant approach to work.
• A team player who's equally comfortable supporting colleagues on larger cases.
• A proactive attitude towards professional development and gaining qualifications.