Combined Service Coordinator | University Hospitals of Leicester NHS Trust

University Hospitals of Leicester; Leicester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A major NHS Trust in Leicester is seeking a Combined Service Coordinator to manage the patient pathway from booking to receiving appointments. The successful candidate will possess strong organisational and communication skills and a commitment to customer service. Experience in a healthcare setting is advantageous but full training will be provided. This role involves collaborating with colleagues to ensure effective appointment processes and managing reception services. Apply by 11 Dec 2025.

Qualifications

• Good organisational and time-management skills.
• Self-motivated with strong communication skills.
• Previous experience in a healthcare setting is an advantage.

Responsibilities

• Coordinate the patient pathway from booking appointments to receiving patients.
• Manage reception and appointments service.
• Liaise with colleagues for timely triaging of referrals.

Skills

Organisational skills

Communication skills

Customer service commitment

Job description

JOB TITLE: Combined Service Coordinator

BAND: 2

BASE: Your primary base will be one of the 3 UHL sites, however travel between UHL’s hospital sites may be required. UHL Hopper bus provided for travel if required.

HOURS: 37.5 hrs
REPORTS TO: Administration Managers
ACCOUNTABLE TO: CMG General Manager

Are you a warm, friendly and approachable person who understands the impact of what you do? Are you excited about being part of a very friendly and dynamic team? We are looking to appoint outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service.

You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self‑motivated individual with good communication skills, who enjoys working as part of a team.

Responsibilities

• Coordinating the patient pathway from booking radiology appointments to receiving patients on reception.
• Co‑ordinating and managing the reception, appointments service and audio and direct dictation of clinical reports, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.
• Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion.
• Receiving and opening incoming post for your core service and taking appropriate action as necessary.
• Ensuring effective and efficient completion of the appointment process for your core service, ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
• Ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
• Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate.
• Housekeep imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer.

Qualifications

• Good organisational and time‑management skills.
• Self‑motivated with strong communication skills.
• Previous experience in a healthcare setting would be an advantage, but full training will be provided if required.
• Commitment to customer service and patient care.

Make this your golden opportunity for an interesting and rewarding career in the NHS.

About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk): We are one of the largest Hospital Trusts in the country, based on three hospital sites and employing over 10,000 staff.

This advert closes on Thursday 11 Dec 2025.