Colleague Experience Lead: Onboarding & Lifecycle

The-Very-Group; Liverpool; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible, hybrid working model

30 days holiday + bank holidays

£1,000 flexible benefits allowance

LinkedIn learning access

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

The Very Group in the United Kingdom is seeking a Colleague Experience Lead to shape and continually evolve the experience of colleagues across key moments that matter, with a particular focus on onboarding and offboarding. From a colleague's first interaction with the business through to their final day, you’ll ensure every touchpoint is seamless, consistent and meaningful.

Leading a team of colleague experience advisors & specialists, you’ll drive operational excellence while identifying

Qualifications

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• Passion for creating exceptional colleague experiences.
• Strong knowledge of employment legislation, compliance and operational governance.

Responsibilities

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use data, insight and feedback to identify opportunities to improve experiences, remove friction and create moments that matter.
• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.
• Balance exceptional colleague experience with robust controls, governance and risk management.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.
• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.

Skills

Colleague Experience Leadership

People Operations

HR Operations

Data-driven decision making

Automation & self-service

Stakeholder management

Team leadership

Project planning

Continuous improvement

Job description

The Very Group in the United Kingdom is seeking a Colleague Experience Lead to shape and continually evolve the experience of colleagues across key moments that matter, with a particular focus on onboarding and offboarding. From a colleague's first interaction with the business through to their final day, you’ll ensure every touchpoint is seamless, consistent and meaningful.

Leading a team of colleague experience advisors & specialists, you’ll drive operational excellence while identifying