Colleague Experience Lead: Onboarding & Lifecycle

The Very Group; Liverpool; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

£1,000 flexible benefits allowance

Job summary

The Very Group, Liverpool, England, is seeking a Colleague Experience Lead to shape and continually evolve the colleague journey, with a focus on onboarding and offboarding, ensuring every touchpoint is seamless and compliant.

You will lead a team of colleague experience advisers & specialists, using data and feedback to remove friction, increase automation and self-service, and create experiences that colleagues genuinely value.

Qualifications

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services.
• Track record of introducing automation, self-service solutions or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation in a high-volume environment.
• Experience building and leading high-performing teams.
• Continuous improvement mindset with a bias for action.

Responsibilities

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use data, insight and feedback to identify opportunities to improve experiences, remove friction and create moments that matter.
• Drive operational excellence while ensuring compliance and governance.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Set clear priorities and develop a high-performing team to deliver impactful improvements.

Skills

Colleague experience leadership

People operations

HR governance

Data-driven decisions

Stakeholder management

Job description

The Very Group, Liverpool, England, is seeking a Colleague Experience Lead to shape and continually evolve the colleague journey, with a focus on onboarding and offboarding, ensuring every touchpoint is seamless and compliant.

You will lead a team of colleague experience advisers & specialists, using data and feedback to remove friction, increase automation and self-service, and create experiences that colleagues genuinely value.