Colleague Experience Lead

Very Group; Liverpool; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible, hybrid working model

£1,000 flexible benefits allowance

30 days holiday + bank holidays

LinkedIn learning access

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

Very Group is seeking a Colleague Experience Lead to shape and continually evolve the experience of colleagues across onboarding, offboarding and the full lifecycle. You will lead a team of advisers and specialists to drive operational excellence, reduce friction and enhance the end-to-end journey using data and feedback.

You will balance experience with controls, ensuring compliance with employment legislation and regulatory requirements while continually improving processes and automation to

Qualifications

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• A passion for creating exceptional colleague experiences.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services and inform decision-making.
• A track record of introducing automation, self-service solutions or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation capability within a complex, high-volume environment.
• Experience building, developing and leading high-performing teams.
• A continuous improvement mindset with a desire to challenge the status quo.
• Most importantly, you'll be curious, collaborative and passionate about delivering a service.

Responsibilities

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.
• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.
• Balance exceptional colleague experience with robust controls, governance and risk management.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.
• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.
• Set clear priorities, remove obstacles and ensure the team remains focused on delivering the improvements that will have the greatest impact on colleagues.

Skills

Colleague Experience

People Ops

HR Operations

Shared Services

Stakeholder Mgmt

Data insights

Automation

Team Leadership

Continuous Improvement

Strategic Thinking

Job description

About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you’ll love making it sparkle for millions of Very customers.

About the role

At The Very Group, we know that great colleague experiences create great customer experiences. Our colleague experience team are a key part of our people team, supporting the full end to end colleague journey.

We're looking for a Colleague Experience Lead to shape and continually evolve the experience of colleagues across key moments that matter, with a particular focus on onboarding and offboarding. From a colleague's first interaction with the business through to their final day, you'll ensure every touchpoint is seamless, consistent and meaningful.

Leading a team of colleague experience advisors & specialists, you'll drive operational excellence while identifying opportunities to simplify processes, remove friction and enhance the overall experience . You'll use data, insight and feedback to improve processes, increase automation and self-service, and help create an experience that colleagues genuinely value

You’ll balance experience, efficiency and compliance to ensure our processes remain aligned with employment legislation and regulatory requirements.

This is an opportunity to make a real impact across the business, influencing the experience of thousands of colleagues.

What you'll be doing:

Creating brilliant colleague experiences

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.

• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.

Driving operational excellence

• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.

• Balance exceptional colleague experience with robust controls, governance and risk management.

Leading continuous improvement

• Build and deliver a roadmap that increases automation and self-service across the colleague journey.

• Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.

Leading and developing your team

• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.

• Set clear priorities, remove obstacles and ensure the team remains focused on delivering the improvements that will have the greatest impact on colleagues.

About you

You'll be passionate about colleague experience and motivated by making things better.

You'll thrive in a fast-paced environment, enjoy solving problems and be comfortable balancing operational excellence with continuous improvement. You'll be a collaborative leader who brings people together, simplifies complexity and creates momentum.

We are looking for someone who has:

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.

• A passion for creating exceptional colleague experiences.

• Strong knowledge of employment legislation, compliance and operational governance.

• Experience using data, insight and feedback to improve services and inform decision-making.

• A track record of introducing automation, self-service solutions or process improvements.

• Excellent stakeholder management and communication skills.

• Strong planning and prioritisation capability within a complex, high-volume environment.

• Experience building, developing and leading high-performing teams.

• A continuous improvement mindset with a desire to challenge the status quo.

• Most importantly, you'll be curious, collaborative and passionate about delivering a service and creating experiences that are simple, effective and genuinely makes a difference for our colleagues.

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £1,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• LinkedIn learning access
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

Diversity, inclusion and equal opportunities

We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [e-mail]. We’ll be happy to support you.

We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.