Colleague Experience Lead

The Very Group; Liverpool; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

£1,000 flexible benefits allowance

Job summary

The Very Group, Liverpool, England, is seeking a Colleague Experience Lead to shape and continually evolve the colleague journey, with a focus on onboarding and offboarding, ensuring every touchpoint is seamless and compliant.

You will lead a team of colleague experience advisers & specialists, using data and feedback to remove friction, increase automation and self-service, and create experiences that colleagues genuinely value.

Qualifications

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services.
• Track record of introducing automation, self-service solutions or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation in a high-volume environment.
• Experience building and leading high-performing teams.
• Continuous improvement mindset with a bias for action.

Responsibilities

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use data, insight and feedback to identify opportunities to improve experiences, remove friction and create moments that matter.
• Drive operational excellence while ensuring compliance and governance.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Set clear priorities and develop a high-performing team to deliver impactful improvements.

Skills

Colleague experience leadership

People operations

HR governance

Data-driven decisions

Stakeholder management

Job description

We're the team behind digital retailer Very .

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you'll love making it sparkle for millions of Very customers.

About the role

At The Very Group, we know that great colleague experiences create great customer experiences. Our colleague experience team are a key part of our people team, supporting the full end to end colleague journey.

We're looking for a Colleague Experience Lead to shape and continually evolve the experience of colleagues across key moments that matter, with a particular focus on onboarding and offboarding. From a colleague's first interaction with the business through to their final day, you'll ensure every touchpoint is seamless, consistent and meaningful.

Leading a team of colleague experience advisors & specialists, you'll drive operational excellence while identifying opportunities to simplify processes, remove friction and enhance the overall experience . You'll use data, insight and feedback to improve processes, increase automation and self-service, and help create an experience that colleagues genuinely value

You'll balance experience, efficiency and compliance to ensure our processes remain aligned with employment legislation and regulatory requirements.

This is an opportunity to make a real impact across the business, influencing the experience of thousands of colleagues.

What you'll be doing:

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.

Driving operational excellence

• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.
• Balance exceptional colleague experience with robust controls, governance and risk management.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.

Leading and developing your team

• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.
• Set clear priorities, remove obstacles and ensure the team remains focused on delivering the improvements that will have the greatest impact on colleagues.

About you

You'll be passionate about colleague experience and motivated by making things better.

You'll thrive in a fast-paced environment, enjoy solving problems and be comfortable balancing operational excellence with continuous improvement. You'll be a collaborative leader who brings people together, simplifies complexity and creates momentum.

We are looking for someone who has:

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• A passion for creating exceptional colleague experiences.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services and inform decision-making.
• A track record of introducing automation, self-service solutions or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation capability within a complex, high-volume environment.
• Experience building, developing and leading high-performing teams.
• A continuous improvement mindset with a desire to challenge the status quo.
• Most importantly, you'll be curious, collaborative and passionate about delivering a service and creating experiences that are simple, effective and genuinely makes a difference for our colleagues.
• £1,000 flexible benefits allowance to suit your needs

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

Diversity, inclusion and equal opportunities

We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [e-mail]. We'll be happy to support you.

We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

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Colleague Experience Lead Liverpool, England, GB