Head of Colleague Experience & Onboarding

Very Group; Liverpool; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible, hybrid working model

£1,000 flexible benefits allowance

30 days holiday + bank holidays

LinkedIn learning access

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

Very Group is seeking a Colleague Experience Lead to shape and continually evolve the experience of colleagues across onboarding, offboarding and the full lifecycle. You will lead a team of advisers and specialists to drive operational excellence, reduce friction and enhance the end-to-end journey using data and feedback.

You will balance experience with controls, ensuring compliance with employment legislation and regulatory requirements while continually improving processes and automation to

Qualifications

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• A passion for creating exceptional colleague experiences.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services and inform decision-making.
• A track record of introducing automation, self-service solutions or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation capability within a complex, high-volume environment.
• Experience building, developing and leading high-performing teams.
• A continuous improvement mindset with a desire to challenge the status quo.
• Most importantly, you'll be curious, collaborative and passionate about delivering a service.

Responsibilities

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.
• Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.
• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.
• Balance exceptional colleague experience with robust controls, governance and risk management.
• Build and deliver a roadmap that increases automation and self-service across the colleague journey.
• Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.
• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.
• Set clear priorities, remove obstacles and ensure the team remains focused on delivering the improvements that will have the greatest impact on colleagues.

Skills

Colleague Experience

People Ops

HR Operations

Shared Services

Stakeholder Mgmt

Data insights

Automation

Team Leadership

Continuous Improvement

Strategic Thinking

Job description

Very Group is seeking a Colleague Experience Lead to shape and continually evolve the experience of colleagues across onboarding, offboarding and the full lifecycle. You will lead a team of advisers and specialists to drive operational excellence, reduce friction and enhance the end-to-end journey using data and feedback.

You will balance experience with controls, ensuring compliance with employment legislation and regulatory requirements while continually improving processes and automation to