Coffee Operations Leader: Lead, Coach & Delight Guests

Village Hotels; Bournemouth; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Pay: Hourly Rate/Salary

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Mental Health support

Job summary

Village Hotels in the United Kingdom partners with Starbucks to operate a world-class coffee program across our venues. The Team Leader role is hands-on, energetic, and focused on orchestrating the floor and lifting the team while ensuring the coffee keeps flowing flawlessly.

You will be the Manager's right hand, translating big-picture commercial strategy into brilliant daily reality, coaching staff, managing rosters, and keeping morale high at all times.

Qualifications

• The Natural Coach: you love helping your team succeed and build a culture where people want to work hard for you.
• A Commercial Brain: you understand par levels, wage Percentages, and driving high-margin item sales without being pushy.
• Relentless Standards: you obsess over detail, safety, hygiene, and quality.
• The Coffee Champion: you are passionate about the product and can host tastings and promotions.

Responsibilities

• Lead the floor operations in a fast-paced, high-volume environment.
• Coach and develop team members, manage rota planning, and payroll when needed.
• Drive customer satisfaction, food safety, and local marketing initiatives.

Skills

Natural Coach

Commercial Brain

Relentless Standards

Coffee Champion

Job description

Village Hotels in the United Kingdom partners with Starbucks to operate a world-class coffee program across our venues. The Team Leader role is hands-on, energetic, and focused on orchestrating the floor and lifting the team while ensuring the coffee keeps flowing flawlessly.

You will be the Manager's right hand, translating big-picture commercial strategy into brilliant daily reality, coaching staff, managing rosters, and keeping morale high at all times.