Cluster Manager

Sonova; Staines-upon-Thames; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading hearing care provider is seeking a Cluster Manager to lead teams across multiple clinics in Staines-upon-Thames and surrounding areas. This hybrid role combines clinical duties and leadership responsibilities, focusing on team development, operational excellence, and exceptional customer care. Candidates must be qualified Audiologists with at least 5 years of experience. The position offers competitive salary, benefits, and opportunities for professional growth.

Benefits

Car Allowance

Competitive Salary + Bonus

Boots Discount Card

Free hearing aids

Free Flu Vaccine

Pension Scheme

Flexible Benefit Box

Life Assurance Cover

Long Service Awards

Generous Annual Leave

Telus Support Network

Qualifications

• Minimum of 5 years post-qualification experience in hearing care.
• Proven track record of exceeding commercial targets.
• Strong leadership and people management skills.
• Passionate about delivering outstanding customer care.

Responsibilities

• Lead and inspire multi-site teams to deliver outstanding customer experiences.
• Support and develop colleagues through coaching, mentoring, and performance reviews.
• Drive operational and commercial performance across all clinics.
• Promote a culture of continuous improvement and high performance.

Skills

Leadership skills

Communication skills

Coaching and mentoring

Customer care

Education

Qualified Audiologist

Job description

Join Our Team as a Cluster Manager

About Us

At Boots Hearingcare, we are passionate about transforming lives through better hearing. We deliver tailored hearing solutions, comprehensive assessments, and outstanding customer care. As part of the Sonova family, we benefit from decades of expertise, leading the industry in innovation, manufacturing, and distribution of hearing aids and cochlear implants.

Why Join Us?

The Cluster Manager role provides a unique platform to build leadership experience, work closely with senior leadership, and develop towards future opportunities such as Senior Regional Sales Manager. You’ll play a pivotal role in shaping the success of your region and contributing to the growth of Boots Hearingcare.

About the Role

As a Cluster Manager, you’ll work closely with the Senior Regional Sales Manager to provide hands-on leadership across multiple clinics. You’ll play a key role in supporting and developing your teams, maintaining strong operational standards, and driving performance. This is a great opportunity to lead by example, create a positive and motivated team culture, and ensure our customers receive the very best experience every time they visit.

You must be a qualified Audiologist, as this is a hybrid role combining leadership responsibilities with clinical delivery. You will spend 3 days per week in clinic operating as a Hearing Aid Audiologist, supporting service delivery, maintaining clinical excellence, and role-modelling best practice for your teams. This cluster covers the following locations:

• Kingston
• Staines
• Weybridge

Benefits at Boots Hearingcare

• Car Allowance: Enjoy a car allowance of £5064 pro rata in addition to your basic salary to support your commuting needs.
• Competitive Salary: DOE + Car Allowance and Monthly bonus
• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee!
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

As a Cluster Manager you will:

• Lead and inspire multi-site teams to deliver outstanding customer experiences
• Support and develop colleagues through coaching, mentoring, and performance reviews
• Drive operational and commercial performance across all clinics
• Work clinically three days per week to support delivery and role model clinical standards
• Collaborate with Regional and Support Office teams to deliver business priorities
• Promote a culture of continuous improvement and high performance
• Champion the values of Boots Hearingcare across your cluster

Person Specification

• Minimum of 5 years post-qualification experience in hearing care.
• Proven track record of exceeding commercial targets.
• Strong leadership and people management skills (multi-site experience desirable).
• Excellent communication and collaboration skills.
• A passion for delivering outstanding customer care and operational excellence.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare, we are committed to equal opportunities and building the strongest, most inclusive teams in the marketplace.

“We Care, We drive innovation, We strive for excellence, We build the best team”

#BootsHearingcare