Club Operations Manager | Safety, Service & Growth

David Lloyd Leisure Ltd; Leicester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free club membership for you and your 

50% discount on food and drinks

Discounts on swimming, tennis, and PT

Career advancement via internal培训

Wagestream app: get paid on demand

Benefits suite access

Job summary

David Lloyd Clubs in Leicester is seeking an experienced Operations Manager to lead a busy premium health and wellness club, ensuring outstanding service seven days a week. You will act as Duty Manager, oversee health & safety, compliance, and drive member satisfaction while developing a welcoming, high-performing team.

The role offers internal training, career progression, and benefits including family club membership and discount programs.

Qualifications

• Experience managing a large operational service delivery facility (e.g., restaurant, attraction, retail, sporting or leisure).
• Experience leading multiple functions with varying challenges and goals.
• Experience of financial planning and management.
• Passionate about customer service.

Responsibilities

• Lead and operate a DL Club, ensuring a high-quality member experience seven days a week.
• Regularly act as Duty Manager and oversee health & safety and compliance regulations.
• Drive member satisfaction and create an inclusive, thriving club culture.

Skills

Operational leadership

Financial planning

Customer service

Facility management

Job description

David Lloyd Clubs in Leicester is seeking an experienced Operations Manager to lead a busy premium health and wellness club, ensuring outstanding service seven days a week. You will act as Duty Manager, oversee health & safety, compliance, and drive member satisfaction while developing a welcoming, high-performing team.

The role offers internal training, career progression, and benefits including family club membership and discount programs.