Club Operations & Member Experience Lead

David Lloyd Leisure Ltd; Kingston; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Job summary

David Lloyd Leisure Ltd in Kingston seeks an Assistant General Manager to lead club operations and enhance the member experience. You will work with the General Manager to execute strategies that hit targets while maintaining a premium service standard, seven days a week.

The role focuses on managing diverse functions, ensuring safety, compliance, and a thriving, inclusive culture within the club. Competitive salary reflects senior responsibility.

Qualifications

• Experience managing a large operational service delivery facility such as a restaurant, venue, retail unit, sports or leisure facility.
• Ability to lead multiple functions with varied challenges and goals across departments.
• Proven experience in financial planning and management.
• Passionate about delivering exceptional customer service.

Responsibilities

• Lead and operate the DL Club in Kingston, ensuring excellent member experiences daily.
• Collaborate with the General Manager to implement strategies driving club targets and member satisfaction.
• Maintain health & safety and compliance across all club operations.

Skills

People leadership

Customer service

Financial planning

Job description

David Lloyd Leisure Ltd in Kingston seeks an Assistant General Manager to lead club operations and enhance the member experience. You will work with the General Manager to execute strategies that hit targets while maintaining a premium service standard, seven days a week.

The role focuses on managing diverse functions, ensuring safety, compliance, and a thriving, inclusive culture within the club. Competitive salary reflects senior responsibility.