Club Host

The Ned; Greater London; On-site; GBP 34,000; Full time

Job summary

A luxury hospitality venue in Greater London is seeking an enthusiastic Club Host to deliver exceptional service to members and guests. You will be the smiling face that welcomes everyone, ensuring a friendly atmosphere as you build rapport over time. Responsibilities include managing member requests and collaborating with teams to create memorable experiences. The ideal candidate has a passion for hospitality, strong interpersonal skills, and the ability to maintain confidentiality. Competitive yearly pay and various employee benefits are offered.

Benefits

Estimated yearly pay of £35,360

Complimentary meals

Exclusive rates for family and friends

Wellbeing and health benefits

Paid volunteer day

Regular social events

Employee assistance program

Reward and recognition initiatives

Qualifications

• Strong interpersonal skills are essential to build rapport with members.
• A bright personality and genuine warmth for outstanding hospitality.
• Ability to remain calm under pressure and defuse situations.

Responsibilities

• Welcome members and guests, ensuring a warm and friendly experience.
• Handle member requests and inquiries regarding reservations.
• Collaborate with the membership relations team to enhance member experience.
• Store information on member preferences to personalize service.
• Provide management with key guest information for exceptional service.

Skills

Rapport building

Outstanding hospitality

Calm demeanour

Confidentiality

Job description

Our Ned’s Club members expect the most exclusive service across our rooftop restaurant and the Vault, our late-night venue. Our Hosts are the team of smiling faces providing a warm welcome and getting our members and their guests settled.

Building rapport with the members is crucial for this role, as the first point of contact in the Club you and your teammates will set the tone for the rest of the experience by providing an excellent welcome.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Club Host

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

Reporting into the Reception Manager and as a key part of our club operations team you will:

• Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the rest of the visit
• Handle members requests and queries regarding their reservations
• Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority
• Build rapport with members over time, learning their preferences and what makes for an amazing experience – storing
• Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality
• Shift patterns vary, with the earliest start at 6:30am and the latest finish at 3:30am

What you can bring to the role:

• Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial
• As the smiling face that greets every member and guest to our Club spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
• In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable

What The Ned can give you:

• Estimated yearly pay of £35,360 - £17.00 per hour including service
• Dedicated Club School onboarding with exclusive learning and development opportunities and benefits
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts
• Your birthday off, after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.

Apply today and join us as Club Host

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