Clinical Team Administrator

NHS; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking a Clinical Team Administrator to support a multidisciplinary team based in HMP Holme House. This role involves various administrative tasks, including diary management, coordinating meetings, and liaising with healthcare and prison professionals. Applicants should possess relevant qualifications and experience in administration. Benefits include free parking, access to staff gyms, and a generous NHS pension package. This is an excellent opportunity for someone looking to make a difference while gaining experience in a unique environment.

Benefits

Free parking on Trust sites

Access to Trust gyms

Generous NHS pension and leave package

Qualifications

• Experience of working in an administrative environment.
• Key skills in literacy and numeracy.
• Experience of customer service.

Responsibilities

• Manage diary and appointment coordination.
• First point of contact for enquiries.
• Support administrative systems and processes.

Skills

Customer Service

Diary Management

Administrative Skills

Education

Level 3 Qualification in relevant field

Level 2 in Literacy and Numeracy

Tools

Microsoft Office

Job description

Clinical Team Administrator

The closing date is 28 December 2025

This is a fantastic opportunity to join and support our multi-disciplinary team based in HMP Holme House, whose aim is to provide the best holistic care to our patients. In this role, you will be based in the prison.

If you are looking for a new challenge, enjoy variety in your work and want to be part of a team striving to make a difference, we will welcome your application for this role.

Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The role is multifaceted with opportunities for the development of skills and experience.

The role will include dealing with enquiries to the clinical team, healthcare and prison professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. You will be the first point of contact for other professionals responding in a helpful manner to enquiries or other issues raised. Offer support to diary management and appointment coordination, arrange and minute meetings, distributing agendas, papers, managing SystmOne ledgers etc.

You will be required to create and ensure case note files are up to date and available for patient appointments/admissions, including liaison with other departments and sites.

Undertaking of general office duties as required, including ordering supplies, filing photocopying etc.

About us

Benefits for staff working in the Trust include:

• Free parking on Trust sites and Cycle to Work Scheme.
• Access to Trust gyms, independent counselling, physiotherapy, Occupational Health, free flu vaccinations, Employee Support, Mindfulness Training, Employee Psychology and Staff Retreats.
• Generous NHS pensionand annual leave package (27 daysplus bank holidays).
• Regular 1-2-1s, quarterly supervision and annual appraisal, providing opportunity for discussion around achievements, challenges, aspirations and training and development opportunities.
• Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals, highlighting outstanding work through our Greatix and Star Award schemes.

Job responsibilities

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a Journey to Change, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our staff, for the right roles, at the right time.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
• Level 3 in Business Administration.
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.
• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust