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Clinical Systems Support Lead

University Hospitals Coventry and Warwickshire NHS Trust

Coventry

On-site

GBP 60,000 - 80,000

Full time

Today

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Job summary

A major healthcare provider in Coventry is seeking a Clinical Systems Support Lead to manage EPR accounts and deliver support to users. The role includes responsibilities for system management, compliance with NHS data standards, and collaboration with EPR Workflow Leads. Candidates should have strong experience in healthcare systems support and a commitment to high-quality patient care. Onsite work is required along with an on-call service. This is an exciting opportunity to join a dedicated team in a vital healthcare environment.

Qualifications

Experience in managing EPR accounts and related applications.
Ability to provide effective system support to users.
Familiarity with NHS Data Manual compliance.

Responsibilities

Manage and create EPR accounts and related applications.
Provide support service to users of the systems.
Assist in the development of policies and procedures.

Go back University Hospitals Coventry and Warwickshire NHS Trust

Clinical Systems Support Lead

Closing date is 23 December 2025

An exciting opportunity for an EPR Clinical Systems Support Lead has opened within the Clinical Systems Team at UHCW. The post holder will be responsible for assisting fellow EPR Workflow Leads specifically in relation to supporting systems which fall under the remit of the Clinical Systems Team.

The post also requires management & creation of EPR accounts, data collection workbooks & providing support to service users. An advanced job summary is available on the attached Description.

The role will be onsite based which also incorporates an rota On Call service.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

Management and creation of EPR accounts and related applications
Management of appropriate Data Collection Workbooks
Providing a support service to users of systems
Provide Line management and support to the EPR System Support Analysts
Providing timely and accurate access to systems
Developing and maintaining key documentation to support processes

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

To provide a comprehensive support service to users of the systems managed.
Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.
Responsible for completing supplier design documentation e.g., Data Collection Workbooks to a high degree of accuracy.
To assist in the development of policies and procedures in relation to the systems managed.
To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.
Undertake testing of new releases
Create and manage accounts for new users.
Deactivate accounts and user access for leavers.
To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log in details and in accordance with the ICT Security Policy.
To work closely with the EPR Workflow Leads and the ICT Training Department ensuring training material and training courses are a true representation of the way the Trust requires the systems managed to be used
Following the Change process assist with routine changes such as, but not exclusively, the Oracle patching schedule
Provide cross cover for all applications managed by the Clinical Systems Team
The post holder is responsible for liaising with operational groups advising on potential changes to working practices as a consequence of Clinical System Team changes
On behalf of the EPR Workflow Leads attend in-house and external user group meetings
Assist in identifying persistent callers/issues and resolve as appropriate
Undertake any other tasks, as requested by the Deputy Digital Clinical Systems Manager in accordance with the grade and nature of the post
Liaise with other organisations (which form part of the shared instance) to ensure appropriate governance arrangements are implemented
To provide overall management and performance monitoring of the staff for whom this post is responsible
To participate in the recruitment and selection of staff and to arrange induction of new starters as required
To train new staff in team procedures, keeping detailed records
To undertake appraisals and produce personal development plans identifying any training need required to fulfil the duties of the post
Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists.
Undertake any other task, as requested by the EPR Workflow Lead(s), in accordance with the grade and nature of the post.
Cover the work of other colleagues within the team during periods of absence.
Provide system support out of hours.
Support and engage in projects for system(s) enhancement as required.