Clinical Receptionist & Booking Clerk

NHS Professionals; Worksop; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi-site opportunities

My Bank shift portal access

Ad hoc/long-term placements

Training and development

Holiday accrual

Pension scheme

Job summary

NHS Professionals is seeking a Clinical Receptionist and Booking Clerk for Bassetlaw Hospital, Worksop. You will support outpatient services by registering patients and updating records in the Trust's systems.

You will assist with self-check in, handle telephone inquiries, and guide patients to departments. A background in reception and customer service is preferred; this is a temporary 3-month placement within the NHS.

Qualifications

• Experience in an NHS or healthcare reception preferable
• Proficient with computers and data entry
• Strong communication and interpersonal skills

Responsibilities

• Greet and register patients, validate information
• Update patient records on the Patient Administration System
• Assist patients with self-check in kiosks and record arrivals
• Handle Outpatient department phone inquiries
• Provide desk assistance and directions to other departments

Skills

Reception experience

IT proficiency

Customer service

Job description

Job Title: Clinical Receptionist and Booking Clerk Hours: Monday to Friday - x1 37.5 hours per week & x1 25.5 hours per week Location: Doncaster & Bassetlaw Teaching Hospitals NHS FT Trust Location: Bassetlaw Hospital, Blyth Road, Worksop, S81 0BD Contract Type: Temporary for 3 months Reference: 91529

What you'll be responsible for:

• The reception and documentation of patients, including validation of patient information.
• Updating patient information using the Patient Administration System.
• Assisting patients to use the self-check in kiosks where possible, recording the arrival of patients using the Trust's digital check in service.
• Dealing with any telephone enquiries received by the Outpatient department.
• Dealing with patient enquiries at the desk and giving directions to other departments.

You’ll learn the following whilst working at the trust.

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Previous experience working in a reception role
• Previous experience of using IT quickly.
• Previous experience of working within customer service.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.