Clinical Receptionist & Booking Clerk

NHS Professionals; Wigthorpe; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi locational work across trusts

My Bank shift portal access

Ad hoc & longer-term placements

Training and development opportunities

Holiday allowance accrual

Pension scheme

Job summary

NHS Professionals is recruiting a Clinical Receptionist and Booking Clerk for Doncaster & Bassetlaw Teaching Hospitals NHS Trust. The role covers front-desk reception, patient data validation, and directing patients across the Trust’s sites.

You will work within NHS services, handling IT systems efficiently and delivering customer-focused support. This temporary position offers varied shifts, with training and development opportunities provided by the Bank network.

Qualifications

• Previous experience in a reception role.
• Ability to use IT systems quickly and accurately.
• Experience in customer service environments.

Responsibilities

• Receive and document patients, validating information.
• Update patient details in the Patient Administration System.
• Assist patients with self-check in kiosks and record arrivals.
• Answer telephone enquiries for the Outpatient department.
• Assist desk enquiries and guide patients to other departments.

Skills

Reception experience

IT skills

Customer service experience

Tools

Patient Administration System

Job description

Job Title: Clinical Receptionist and Booking Clerk

Hours: Monday to Friday – x1 37.5 hours per week & x1 25.5 hours per week

Location: Doncaster & Bassetlaw Teaching Hospitals NHS FT

Trust Location: Bassetlaw Hospital, Blyth Road, Worksop, S81 0BD

Contract Type: Temporary for 3 months

Reference: 91529

What you’ll be responsible for:

• The reception and documentation of patients, including validation of patient information.
• Updating patient information using the Patient Administration System.
• Assisting patients to use the self-check in kiosks where possible, recording the arrival of patients using the Trust’s digital check in service.
• Dealing with any telephone enquiries received by the Outpatient department.
• Dealing with patient enquiries at the desk and giving directions to other departments.

You’ll learn the following whilst working at the trust.

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Previous experience working in a reception role
• Previous experience of using IT quickly.
• Previous experience of working within customer service.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

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