Administration Officer

NHS Professionals; Sheffield; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

24/7 support

Multi locational

Shift management portal

Training and development

Holiday allowance

Pension scheme

Job summary

NHS Professionals is currently seeking an Administration Officer at Sheffield Teaching Hospitals NHS Foundation Trust. The role is a temporary, full-time position from now until December 2026, based in a hospital setting with standard Mon-Fri hours totaling 37.5 hours per week.

You will support patient appointment coordination and communications, within a busy NHS contact centre. Ideal candidates will have prior patient/customer interaction experience and proficiency with Microsoft Office.

Qualifications

• Experience speaking to patients or customers.
• Experience speaking face to face and over the phone.
• Experience using Microsoft Office.

Responsibilities

• Contact patients by letter or telephone to confirm and book appointments and transport.
• Receive and manage calls via a busy contact centre and relay messages accurately.
• Ensure outgoing patient correspondence is accurate and timely.
• Handle telephone inquiries, mail and email promptly.
• Process referrals from various sources accurately and quickly.

Skills

Patient communication

Phone communication

Tools

Microsoft Office

Job description

Job Title: Administration Officer

Hours: Monday - Friday 4 longer days 8am-6pm with day off in week. 37.5hrs per week

Location: Sheffield Teaching Hospitals NHS Foundation Trust

Trust Location: Northern General Hospital - Herries Road, Sheffield, South Yorkshire, S5 7AU

Contract Type: Temporary until December 2026

Reference: 91166

What you ll be responsible for:

• Be responsible for contacting patients by letter and/or telephone to confirm and book appointments and hospital transport arrangements, adhering to the Trust policy concerning patient confidentiality.
• Receive and make telephone calls via the busy contact centre. Divert calls and take messages, ensuring accuracy of detail and prompt delivery.
• Ensure all outgoing patient correspondence is accurate and sent in a timely manner.
• Deal with telephone enquiries, mail/ email promptly and efficiently.
• Process incoming referrals from various sources accurately and in a timely manner.

You ll learn the following whilst working at the trust.

• An in depth understanding of the roles and responsibilities involved in working within the NHS
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You ll have the following skills/experience:

• Previous experience of speaking to patients/customers both face to face and over the phone.
• Previous experience of using Microsoft.

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.