Clinical IT Systems Specialist – EPR & User Support

Avon & Wiltshire Mental Health Partnership NHS Trust; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Bath is seeking a motivated IT Clinical Systems Officer to support and configure various Clinical Systems. In this role, you will assist clinicians and managers in effectively utilizing IT systems, monitor incidents, and provide training and support. Strong communication, customer service, and IT Service Desk knowledge are essential. This position promotes best practices and ensures effective usage of systems within the Trust’s user base.

Qualifications

• Experience in IT clinical systems administration.
• Ability to investigate and resolve incidents and requests.
• Desire to promote best practices and user training.

Responsibilities

• Administer and configure Clinical Systems and the EPR.
• Manage and troubleshoot incidents and requests.
• Provide support and training to end users.
• Create and maintain IT Knowledge Base articles.

Skills

Excellent working knowledge of Microsoft Office

Strong communication skills

Customer service skills

IT Service Desk systems and processes

Technical and service delivery skills

Experience in managing system incidents

Job description

A healthcare organization in Bath is seeking a motivated IT Clinical Systems Officer to support and configure various Clinical Systems. In this role, you will assist clinicians and managers in effectively utilizing IT systems, monitor incidents, and provide training and support. Strong communication, customer service, and IT Service Desk knowledge are essential. This position promotes best practices and ensures effective usage of systems within the Trust’s user base.