Clinical Application Support

Medpace; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A clinical research organization is seeking a Clinical Application Support candidate to provide support for ClinTrak® applications in London. Responsibilities include user support, liaison with development teams, and training users. The ideal candidate will have an Associate’s degree and experience in IT support. This role offers a flexible work environment and opportunities for professional growth.

Benefits

Flexible work environment

Competitive compensation and benefits package

Competitive PTO packages

Structured career paths with opportunities for professional growth

Company-sponsored employee appreciation events

Employee health and wellness initiatives

Qualifications

• 1 year experience in general IT support or industry-related experience.
• Knowledge of database system experience preferred.

Responsibilities

• Provide timely and accurate support of ClinTrak® applications.
• Act as a liaison between users and application development teams.
• Develop approaches for the use of ClinTrak® applications.
• Provide system Trainings/Demo to users.
• Perform support tasks to meet company objectives.

Skills

Strong organizational skills

Detail oriented

Strong communication skills

Ability to work in a team environment

Education

Associate’s degree in Information Systems or related field

Associate's degree in Life Sciences

Tools

Microsoft® Windows operating systems

Microsoft Office (Excel, Access)

Job description

Medpace are currently looking for talented and passionate Clinical Application Support candidates to assist in our expansion of the team outside of the US. This role will be office-based in London and a commuting expense perk available after 3 months in role. You will be supporting our global operations and taking part in exciting projects.

Responsibilities

• Provide timely and accurate support of ClinTrak® applications and other supported applications for internal and external users;
• Act as a liaison between end users and application development teams while maintaining the interests of end users;
• Develop and implement approaches for the use of ClinTrak® applications and other supported systems as they apply to individual users and study teams;
• Provide system Trainings/Demo to Medpace users; and
• Perform other support related tasks to meet company objectives

Qualifications

• Associate’s degree in Information Systems or a related field and 1 year experience in general IT support -OR- Associate's degree in a Life Sciences field and 1 year of industry-related experience;
• Strong organizational skills, very detail oriented, flexible, with strong communication skills;
• Knowledge of Microsoft® Windows operating systems;
• Ability to work in a team environment; and
• Experience in Microsoft Office (Excel, Access), and other database system experience preferred.

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I‑IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti‑viral and anti‑infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Medpace Perks

• Flexible work environment
• Competitive compensation and benefits package
• Competitive PTO packages
• Structured career paths with opportunities for professional growth
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives

Awards

• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.